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Abisola Oyedola

@abisolaoyedola

Customer service professional at FirstKBZ Nigeria Limited who resolved patient concerns about delayed test results and improved satisfaction.

Nigeria

Message

At FirstKBZ Nigeria Limited, I supported patients across in-person, phone, and administrative channels. I resolved concerns about delayed test results by liaising with the lab team and setting clear expectations, improving patient satisfaction.

I also maintained patient interaction and diagnostic records, helping ensure smooth handoffs between departments. I provided information about medical tests and procedures.

At P.C.T Services, I supported the Managing Director with calendar, meeting preparation, and email correspondence. I built a briefing system that streamlined how information reached the MD and improved response times.

Experience

Work history, roles, and key accomplishments

Healthcare Operations Assistant

FirstKBZ Nigeria Limited

May 2025 - Mar 2026 (10 months)

Served as the first point of contact for patients, delivering empathetic support across in-person, phone, and administrative channels. Resolved complaints about delayed test results by liaising with the lab team and maintaining accurate patient records.

Customer Support Complaint Resolution Communication Skills Active Listening Empathy Multitasking Data Entry Documentation Record keeping Microsoft Office

Executive Assistant to the Managing Director

P.C.T Services

Jul 2024 - May 2025 (10 months)

Managed calendar, meeting preparation, and email correspondence for the Managing Director, ensuring professional communication with stakeholders. Improved communication flow between head office and project sites and handled confidential matters with discretion.

Calendar Management Email Correspondence Communication Skills Confidentiality Coordination Briefing Systems

Medical Laboratory Scientist Intern

Kingsmith Specialist Hospital

Jun 2023 - Oct 2023 (4 months)

Managed patient data entry and sample registration, ensuring accuracy and confidentiality. Assisted with sample collection, handling, and basic diagnostic testing including full blood count, urinalysis, and rapid diagnostic tests.

Data Entry Sample Collection Diagnostic Testing Full Blood Count Urinalysis Rapid Diagnostic Tests (RDT) Support Microbial Cultivation Confidentiality