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Abisha Gunaratnam

@abishagunaratnam

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Proactive professional transitioning into a remote Live Chat Agent role.

United Kingdom

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What I'm looking for

I am looking for a remote role that values clear communication, problem-solving, and offers opportunities for growth.

As a proactive and organized professional with a strong background in healthcare science and IT systems, I am now seeking to transition into a remote Live Chat Agent role. My experience has equipped me with the skills to deliver clear, empathetic, and efficient communication while managing multiple digital platforms and troubleshooting complex queries.

During my time as a Trainee Biomedical Scientist at North West Anglia NHS Foundation Trust, I honed my ability to communicate effectively with internal departments and clinicians, resolving urgent specimen and data queries. I maintained quality control and managed digital records with precision, ensuring accurate data entry in Laboratory Information Management Systems (LIMS) and Winpath. My commitment to professionalism and work ethic has been demonstrated through my ability to work independently and my strong record of continuous professional development.

I am passionate about providing excellent virtual support experiences and am skilled in maintaining service quality under pressure. With a solid foundation in customer service and technical literacy, I am eager to leverage my skills in a remote role that values clear communication and problem-solving.

Experience

Work history, roles, and key accomplishments

Trainee Biomedical Scientist

North West Anglia NHS Foundation Trust

Sep 2022 - Present (2 years 9 months)

Communicated with internal departments and clinicians to resolve urgent specimen and data queries. Maintained quality control and troubleshooting equipment errors under pressure. Managed digital records and ensured accurate data entry in LIMS and Winpath systems.

Quality Control Troubleshooting Data Entry LIMS Winpath Communication Inventory Management

Pharmacy Assistant

RJs Pharmacy

Jan 2020 - Present (5 years 5 months)

Delivered frontline customer service in person and via phone, offering clear, compassionate support. Handled prescription and product queries with discretion and professionalism. Maintained product records, stock control, and daily reporting.

Customer Service Communication Data Management Reporting

Student Representative

Harrow College

Nov 2018 - Present (6 years 7 months)

Acted as a liaison between students and academic staff, addressing queries, concerns, and requests clearly and empathetically. Organised feedback and ensured prompt issue resolution.

Liaison Communication Empathy

Education

Degrees, certifications, and relevant coursework

University of Essex

BSc, Biomedical Science

Studied Biomedical Science, gaining a strong foundation in healthcare science, IT systems, and data handling. Developed skills in managing digital records and ensuring accurate data entry.

HyperionDev

Skills Bootcamp, Data Science (Fundamentals)

Grade: 96%

Completed a Skills Bootcamp in Data Science, focusing on fundamental concepts and applications. Achieved a high grade of 96%, demonstrating proficiency in data analysis and related tools.

The Open University

Certification, Health & Safety

Completed a certification in Health & Safety in the Laboratory and the Field. Gained knowledge in maintaining safety standards and protocols within laboratory and field environments.

The Global Health Network

Certification, Good Clinical Laboratory Practice

Completed an Introduction to Good Clinical Laboratory Practice certification. Learned about best practices and guidelines for clinical laboratory operations.