Shih-Yi Huang
@shihyihuang
Results-driven customer support professional with analytical skills.
United KingdomWhat I'm looking for
As a dedicated and solution-focused customer support professional, I have a proven track record of developing and implementing effective strategies to address complex customer queries. With a strong analytical mindset, I excel in identifying problems and providing timely solutions. My experience in various industries, including clinical research and production, has equipped me with excellent interpersonal skills, allowing me to effectively communicate with internal and external partners.
Throughout my career, I have demonstrated my ability to work efficiently, meeting targets and ensuring high-quality results. My passion for continuous learning has driven me to pursue certifications and training in areas such as project management, clinical trials, and data safety monitoring. I am committed to delivering exceptional customer service and driving business growth.
With a strong educational background in biomedical science and commerce, I bring a unique perspective to my work, combining scientific knowledge with business acumen. I am excited to leverage my skills and experience to make a meaningful impact in a dynamic and innovative environment.
Experience
Work history, roles, and key accomplishments
Front Desk Officer/ Customer Contact Agent
ABM UK
Sep 2022 - Present (2 years 9 months)
Ensured customers were informed and up to date, took responsibility for administering customer queries and records, and met targets in query resolution, call handling, and quality.
Production Team Member
Formrite Plastics Ltd
Apr 2017 - Apr 2021 (3 years 11 months)
Performed visual quality checks, enhanced production efficiency, and ensured compliance with production specifications.
Executive Secretary (Voluntary Commitment)
Taiwan Human Genetics Society
Jul 2012 - Apr 2017 (4 years 9 months)
Processed governmental documents, participated in Board meetings, organized events, and managed budgets and financial outputs.
Clinical Regulatory Affairs Associate
Academia Sinica
Jul 2012 - Apr 2017 (4 years 9 months)
Assisted in planning new research projects, including proposal, case report form, informed consent, IRB submission strategies, and resolved technical issues.
Research Associate
Department of Life Science, Tunghai University
Dec 2009 - Jul 2012 (2 years 7 months)
Engaged in lab projects, conducted experiments, prepared samples, collected data, maintained laboratory equipment, and documented research.
Education
Degrees, certifications, and relevant coursework
LULincoln University
Graduate Diploma, Commerce
2020 -
Areas of Study included: GIS, Product Design, Project Management and Planning, Business Strategy, Human Management, Consumer Behaviour, Sales Management, Building Facilities Management.
TUTunghai University
Bachelor of Science, Biomedical Science
2009 - 2012
Areas of Study included: Biochemistry, Molecular Biology, Cell Biology, Organic Chemistry, Cancer Biology, Genetics, Embryology, Human Anatomy, Life Science, Life and Law, Managerial Science: Principles of Management, Special Topics on: Zebrafish Genetics, Zebrafish Vascular Development, and Endocrinology.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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