Abisha Amunthalingam

Communicated with internal departments and clinicians to resolve urgent specimen and data queries, ensuring efficient workflow. Maintained quality control and troubleshot equipment errors under pressure, while managing digital records and accurate data entry in LIMS and Winpath systems. Coordinated inventory, stock requests, and task logs with precision and organisation.

Delivered frontline customer service in person and via phone, offering clear, compassionate support to customers. Handled prescription and product queries with discretion and professionalism, ensuring patient confidentiality. Maintained accurate product records, managed stock control, and prepared daily reports.

Acted as a liaison between students and academic staff, addressing queries, concerns, and requests clearly and empathetically. Organized student feedback and ensured prompt issue resolution to improve student experience.

Studied Biomedical Science at the University of Essex, gaining foundational knowledge in healthcare science. Focused on understanding biological processes and their application in medical diagnostics.

Grade: 96%

Completed a Skills Bootcamp in Data Science Fundamentals, achieving a grade of 96%. Gained practical skills in data handling, analysis, and interpretation relevant to various industries.

Completed a certification in Health & Safety in the Laboratory and the Field from The Open University. This course provided essential knowledge on maintaining safety standards in scientific environments.

Completed the Introduction to Good Clinical Laboratory Practice from The Global Health Network. This certification focused on best practices for clinical laboratory operations and quality assurance.