Mohamed Khalaf

I am a reliable and adaptable professional with a unique blend of experience in both technology and healthcare. My career has been defined by my ability to thrive in high-pressure environments, where I excel in stakeholder communication and customer service. Currently, I am seeking a remote Customer Support role that allows me to leverage my technical fluency and client-focused mindset to deliver exceptional service.

Throughout my career, I have held various roles that have honed my skills in customer support and technical literacy. As a Lab Services Coordinator at The Doctors Laboratory, I provided frontline support for medical professionals, ensuring compliance and accuracy while handling sensitive data. My time as a Software Engineer at Infinity Works / Accenture allowed me to collaborate with teams to deliver features for high-profile clients, including the NHS and Formula 1, where I contributed to a significant improvement in performance KPIs.

My educational background in Biochemistry, combined with certifications such as AWS Cloud Practitioner and PSM1 Scrum, further enhances my ability to navigate complex technical environments. I am passionate about continuous learning and am eager to contribute to a dynamic team that values innovation and excellence.