Abir Hossain Arnaj

I am a Telemarketing and Customer Support Specialist with over six years of experience working US campaigns across timeshare, vacation sales, ERC, MCA, janitorial and QSR sectors. I consistently execute high-volume outbound dialing and deliver measurable conversion results.

My strengths include appointment setting, lead qualification, objection handling and closing; I regularly make 80–120 calls per day and have a track record of exceeding weekly targets. I have maintained an 85% CSAT and earned a Best Remote Representative award for performance under pressure.

I am experienced with dialers and remote contact-center tools such as ReadyMode, Vicidial, CallTools and RingCentral, and use CRMs including Zendesk, HubSpot and GoHighLevel to manage pipelines and customer issues. I follow TCPA, DNC and PII security standards and collaborate effectively via Slack and Google Workspace.

I am fully equipped for remote work with high-speed fiber internet, power backup, dual monitors and a noise-canceling headset, and I am available to cover full EST/PST shifts. I am pursuing a B.Sc. in Computer Science & Engineering while continuing to deliver reliable sales and support results.