Abir Ahmed

Explained product features, benefits, and value propositions to customers already interested in the product. Handled objections, finalized sales agreements, and followed up to ensure satisfaction and encourage repeat business.

Managed internal processes for activating network lines with large clients. Coordinated client communication and followed up on technician jobs.

Managed team results against KPI targets, including quality and operational performance. Served as the link between management and advisors and ensured shift scheduling and adherence to service requirements.

Provided Italian technical support by analyzing, isolating, troubleshooting, and resolving customer issues.

First team manager for the Italian account and responsible for team quality and productivity results. Managed daily target achievements and incoming volume intervals and attended a course to become a safety and security facilitator (SSF).

Prepared monthly budgets for required goods and created purchase orders from local and international markets. Sourced the best quality/price options and ensured timely delivery to the company.

Reviewed stock levels and planned monthly requirements for all departments. Managed the procurement process from purchase orders to on-time stock arrival and documented activities through AS400.

Delivered Italian lessons according to the scheduled timetable and followed the Italian school program. Held meetings with colleagues for work organization and with parents for follow-up on students.

Completed a Udacity Nanodegree program in Digital Marketing (June 2021–August 2021).

Earned a Udacity professional certificate in Data Analysis (completed in 2021).

Completed an Italian diploma and French baccalaureat in Foreign Languages and Literatures (June 2012).