Open to opportunities

Abiodun Adu

@abiodunadu

Message

I resolve critical cloud and infrastructure incidents through root-cause analysis and reliable support operations.

Canada

Message

What I'm looking for

I'm looking to resolve high-impact cloud and infrastructure issues in a reliable, collaborative environment where I can improve support operations through root-cause analysis, automation, documentation, and mentoring.

I've owned complex infrastructure incidents at Moniepoint Microfinance Bank and Tek Experts, resolving Linux, Windows Server, Azure, authentication, and network issues from first ticket through reproducible escalation. I use log analysis, SSH diagnostics, SQL, REST APIs, and scripting to identify root causes quickly.

At Tek Experts, I resolved 85% of high-impact Level 3 escalations within 24 hours in a 24x7 production queue. At Moniepoint, I maintained 100% SLA compliance while supporting regulated cloud and virtual infrastructure, vulnerability management, server hardening, and security documentation.

I've also improved service delivery at GE HealthCare and Qservers by building escalation workflows, reducing resolution time, maintaining 99.99% uptime, and documenting repeatable fixes. I turn recurring issues into practical runbooks, playbooks, and knowledge-base articles that help teams solve problems faster.

Experience

Work history, roles, and key accomplishments

Enterprise Support Engineer

Moniepoint Microfinance Bank

Apr 2026 - Jul 2026 (3 months)

Owned enterprise Linux and Windows Server incidents end to end, using system log analysis and SSH diagnostics for root cause. Executed vulnerability management and server hardening under SOC 2 standards, maintaining 100% SLA compliance.

Linux Ubuntu Windows Server SSH Log Analysis Root Cause Analysis Vulnerability Management SOC TCP IP Knowledge Base Technical Documentation

Technical Support Engineer - Azure (Level 3)

Tek Experts

Oct 2023 - Mar 2026 (2 years 5 months)

Owned Level 3 tickets for critical infrastructure and compute services, resolving 85% of high-impact escalations within 24 hours. Triaged authentication, Active Directory, and application-log issues, and turned recurring troubleshooting steps into playbooks and runbooks.

Azure Active Directory Authentication Application Logs BASH PowerShell Playbooks Cross Training Incident Management

Service Delivery Specialist

GE HealthCare

Nov 2021 - Feb 2023 (1 year 3 months)

Owned end-to-end service delivery for diagnostic and imaging systems across Sub-Saharan Africa, coordinating maintenance schedules and field operations. Held 95%+ SLA compliance and cut mean time to resolution by 20-30% through escalation workflows.

Service Delivery SLA Management ITSM Field Operations Healthcare

Technical Support Specialist

Qservers Network Limited

Apr 2021 - Nov 2021 (7 months)

Owned 24x7 production support for enterprise clients, maintaining 99.99% uptime through proactive monitoring and patching. Diagnosed and resolved DNS, TCP/IP, FTP, and SSL certificate issues, and documented fixes for repeat scenarios.

DNS TCP IP FTP SSL Monitoring Patching

Education

Degrees, certifications, and relevant coursework

Federal University of Technology, Akure

Bachelor of Engineering, Electrical and Electronics Engineering

2015 - 2019

Bachelor of Engineering in Electrical and Electronics Engineering. Awarded Ekiti State Government Scholarship for Academic Excellence and MTN Foundation Science and Technology Scholarship.