Abimbola Helen Alonge
@abimbolahelenalonge
Customer-focused mass communication graduate excelling in client relations and support.
What I'm looking for
I am a Mass Communication graduate from Rufus Giwa Polytechnic with substantive experience in customer service, client account management, and conflict resolution across remote and in-person roles.
I have delivered high-quality support for digital and in-person organizations, achieving a 95% satisfaction rate while handling inquiries via phone, email and WhatsApp, and maintaining accurate customer records to improve retention.
My background includes roles as a Remote Customer Service Representative, Administrative Assistant & Client Services Coordinator, Sales/Account Manager intern, and Assistant Head Teacher focused on parent relations; I bring strong communication, CRM, and Microsoft/Google Workspace skills.
I am committed to empathetic, solution-oriented customer engagement and continuous learning, leveraging attention to detail and teamwork to drive customer loyalty and business growth.
Experience
Work history, roles, and key accomplishments
Remote Customer Service Rep
Allhealthy
Oct 2023 - Dec 2023 (2 months)
Provided multi-channel customer support for a men's health platform, resolving inquiries and complaints with a 95% satisfaction rate and improving retention through timely follow-ups and escalations.
Administrative Assistant
Believers' Loveworld Zone C
Feb 2021 - Apr 2021 (2 months)
Managed calls, appointments, and confidential records for the zonal pastor's office while coordinating schedules and travel arrangements to ensure smooth operations and member support.
Sales & Account Manager
Thrillhouse Limited
Apr 2019 - Aug 2020 (1 year 4 months)
Managed client accounts and processed orders during internship, resolving billing issues, conducting follow-ups, and supporting sales efforts to upsell services and retain customers.
Assistant Head Teacher
Goodness Group of Schools
Sep 2015 - Mar 2016 (6 months)
Served as primary parent liaison, coordinating conferences, addressing inquiries and conflicts, and maintaining positive parent-school relationships to support student progress.
Education
Degrees, certifications, and relevant coursework
Rufus Giwa Polytechnic
Higher National Diploma, Mass Communication
2021 - 2022
Completed a Higher National Diploma (HND) in Mass Communication with coursework and practicals focused on media, broadcasting, and communication practices.
Rufus Giwa Polytechnic
Ordinary National Diploma, Mass Communication
2016 - 2018
Completed an Ordinary National Diploma (OND) in Mass Communication with foundational training in journalism, public relations, and media production.
Availability
Location
Authorized to work in
Job categories
Skills
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