Open to opportunities

Abimbola Helen Alonge

@abimbolahelenalonge

Message

Customer-focused mass communication graduate excelling in client relations and support.

Nigeria

Message

What I'm looking for

I seek a customer-facing role where I can use empathy, CRM and communication skills to improve satisfaction, grow accounts, and develop professionally.

I am a Mass Communication graduate from Rufus Giwa Polytechnic with substantive experience in customer service, client account management, and conflict resolution across remote and in-person roles.

I have delivered high-quality support for digital and in-person organizations, achieving a 95% satisfaction rate while handling inquiries via phone, email and WhatsApp, and maintaining accurate customer records to improve retention.

My background includes roles as a Remote Customer Service Representative, Administrative Assistant & Client Services Coordinator, Sales/Account Manager intern, and Assistant Head Teacher focused on parent relations; I bring strong communication, CRM, and Microsoft/Google Workspace skills.

I am committed to empathetic, solution-oriented customer engagement and continuous learning, leveraging attention to detail and teamwork to drive customer loyalty and business growth.

Experience

Work history, roles, and key accomplishments

Remote Customer Service Rep

Allhealthy

Oct 2023 - Dec 2023 (2 months)

Provided multi-channel customer support for a men's health platform, resolving inquiries and complaints with a 95% satisfaction rate and improving retention through timely follow-ups and escalations.

Customer Service Order Processing CRM Escalation Management Documentation Product Education Empathy

Administrative Assistant

Believers' Loveworld Zone C

Feb 2021 - Apr 2021 (2 months)

Managed calls, appointments, and confidential records for the zonal pastor's office while coordinating schedules and travel arrangements to ensure smooth operations and member support.

& Administration Scheduling Records Management Confidentiality Client Communication Problem Solving Travel Coordination

Sales & Account Manager

Thrillhouse Limited

Apr 2019 - Aug 2020 (1 year 4 months)

Managed client accounts and processed orders during internship, resolving billing issues, conducting follow-ups, and supporting sales efforts to upsell services and retain customers.

Account Management Sales Support Order Processing Reporting Product Demonstrations CRM

Assistant Head Teacher

Goodness Group of Schools

Sep 2015 - Mar 2016 (6 months)

Served as primary parent liaison, coordinating conferences, addressing inquiries and conflicts, and maintaining positive parent-school relationships to support student progress.

Conflict Resolution Meeting Coordination Record keeping Empathy Médiation Educational Support

Education

Degrees, certifications, and relevant coursework

Rufus Giwa Polytechnic

Higher National Diploma, Mass Communication

2021 - 2022

Completed a Higher National Diploma (HND) in Mass Communication with coursework and practicals focused on media, broadcasting, and communication practices.