Abigail Pineda

Hello, my name is Abigail, and I’m located in Guatemala. Over the past 10 years, I’ve worked in customer service, administrative support, sales, and technical support across different industries, including tech, healthcare, telecommunications, and home services.

I’ve had the opportunity to work with companies such as Wix, 23andMe, Prometric, Adult Gastro, and Telus, where I supported customers with website management, billing questions, troubleshooting, and overall customer care. These roles helped me develop strong communication skills and the ability to explain technical solutions in a clear and friendly way.

Most recently, I worked with an HVAC and plumbing company where I supported homeowners by managing accounts, scheduling services, handling billing questions, coordinating with technicians, and ensuring every issue was resolved professionally and on time.

My career has always been focused on supporting business operations and delivering excellent customer support. I’m a fast learner, detail-oriented, organized, proactive, and comfortable handling sensitive information with confidentiality.

I have experience working with multiple communication channels, multiple CRMs, invoicing, data entry and supporting customers worldwide in English and Spanish.