Abigail Omari

Developing skills in calendar management, email management, customer support, data entry, and administrative assistance.

Learning remote collaboration tools and best practices for supporting businesses virtually.

Building expertise in professional communication and client relationship management

Expanded my responsibilities beyond customer service by supporting the Human Resources department with administrative tasks, which strengthened my organizational, communication, and office management skills.

Managed calendars, appointments, and meeting schedules to ensure efficient daily operations.

Performed data entry and admin support while maintaining confidentiality.

Collaborated with clin

My role in Claron Health as a customer service agent was;

Assisted patients with enquiries, complaint resolution, appointments, and registration by phone, email or chat.

Verified patients' information and insurance details where applicable.

Coordinated with doctors, nurses and other departments to ensure efficient service delivery.

Collected and documented patients' feedback to improve service

As a telesales agent, my role was to reach out to potential customers by phone to introduce and promote MTN aYo's mobile insurance products.

Collaborated with team members to handle high volumes of outbound calls in a busy call center environment, explaining the benefits, coverage, premiums, and claims process clearly and persuasively.

Contributed to team performance by achieving daily/month

Collaborated with a cross-functional customer support team to manage high volumes of inbound calls and chats while multitasking with some CRM tools to ensure client satisfaction on their first point of contact.

Partnered with team members to resolve enquiries related to airtime, data bundles, mobile money, and subscriptions, ensuring all complaints are logged into the CRM system to the back-end

As a front office manager, I represented the organisation, ensured smooth communication, ran the reception, and handled basic administrative tasks.

Ensured office reception was clean and organised, monitored visitor access, addressed customer concerns professionally, and escalated issues to the appropriate departments where necessary.

Assisted administrative staff with data entry, photocopying,

Welcomed and guided dignitaries, stakeholders and visitors during official engagements.

Assisted the protocol unit in coordinating official visits, meetings and government events.

Supported event planning and execution for regional ceremonies, conferences, and public functions.

Performed general administrative duties including data entry, document preparation and record keeping.