Open to opportunities

Abigail Nyashanu

@abigailnyashanu

Message

Objective-driven Sales Development Representative focused on lead generation and customer conversion.

South Africa

Message

What I'm looking for

I am looking for a sales role where I can exceed targets, use CRM skills, engage customers, and grow within a collaborative, results-driven team.

I am an objective-driven Sales Development Representative with hands-on experience in lead generation, inbound sales, and customer education across telephony and email channels. At Mukuru I consistently convert inquiries into sales and use CRM tools to boost retention.

My background includes motivating and assisting high daily customer volumes, qualifying leads through cold outreach, and ensuring compliance with KYC and AML requirements. I have contributed to revenue growth by engaging expatriate communities and identifying new remittance corridors.

I bring strong communication, active listening, resilience, and CRM proficiency, and I seek to leverage my sales and persuasive expertise to exceed targets and build lasting customer relationships.

Experience

Work history, roles, and key accomplishments

Current

Sales Development Representative

Current

Mukuru

May 2023 - Present (2 years 5 months)

Drives inbound and outbound lead conversion for a remittance provider, converting 30% of inquiries into sales and improving customer retention by 20% through CRM-driven follow-up and targeted outreach to ex-pat communities.

Inbound Sales Lead Qualification CRM Cold Calling Customer Relationship Management Market Research

Sales Agent

Mukuru

May 2017 - Jan 2023 (5 years 8 months)

Supported daily customer volume and grew revenue by assisting ~40 customers per day, conducting 20 cold calls per shift and promoting financial products while ensuring KYC/AML compliance.