Abigail Gyan

Researched enterprise organisations and identified stakeholders across multiple industries. Managed high-volume outbound activity, achieving targets of 150 calls and 20 new prospects daily.

Managed a portfolio of 88 clients as a Health Coach and conducted 55 structured interviews weekly as a Work Coach. Prepared written correspondence, handled confidential information, and maintained accurate client records.

Supported event coordination, responded to enquiries, and gathered information about attendee requirements.

Consulted with clients to understand objectives and developed tailored brand strategies and visual identity concepts. Coordinated project discussions and communicated recommendations.

Responded to guest enquiries, supported resolution of customer queries, and assisted with bookings and front-office administration.

Researched and identified prospective clients using Apollo and LinkedIn. Conducted outreach through telephone, email, and in-person communication, and supported relationship development.

Developed visual identities and creative concepts in response to client briefs. Worked with stakeholders to incorporate feedback and managed project tasks.

Provided retail support and customer service during the holiday season.

Provided administrative support, including record keeping and document handling.

Provided academic support to students as a recovery tutor.

Certificate of Higher Education in Business and Management from the University of York.

Grade: D*, D*, B

A Levels in Information Technology, Business and Enterprise, and English Literature.