Abigail Bradley

I’m a results-driven operations leader with 10+ years of progressive experience managing high-volume, multi-functional teams in veterinary and medical environments. I’m known for building compliance-centered systems while improving workforce development, revenue cycle performance, and client service at scale. I also work comfortably and effectively in remote environments.

As an Assistant Hospital Director and People Operations Leader at Eastern Animal Hospital, I led cross-departmental operations for a 75-person team across veterinary, technician, assistant, resort, reception, pharmacy, and leadership functions. I improved staff retention from 50% to 80% within one year through structured onboarding, coaching frameworks, and recognition systems. I co-managed a $12M annual operating budget—analyzing variances and initiating corrective actions to maintain financial targets—while developing and enforcing SOPs for operational consistency and regulatory compliance.

Previously, as a Practice Manager at Olympia Veterinary Specialists: The Cancer Center, I managed budgets, revenue cycle processes, and charge capture workflows to increase financial efficiency in a high-volume oncology practice. I recruited, trained, and supervised a multidisciplinary team, and I developed SOPs that supported compliance, consistency, and cross-training—helping the practice run smoothly under demanding conditions.

Earlier in my career, I brought an educator’s mindset to every environment I worked in—from classroom instruction as a substitute teacher to hands-on environmental program design as a graduate teaching intern. Through community outreach roles such as a Community Canvasser with Clean Water Action, I developed a strong communication and organizing foundation that supports my people-first, service-oriented approach to leadership.