Open to opportunities

Jaya Bharathi Subramanian

@jayabharathisubraman

Message

I resolve complex banking issues and improve customer outcomes across international support operations.

India

Message

What I'm looking for

I'm looking to continue improving customer outcomes through complex issue resolution, banking operations, cross-functional collaboration, and process improvement in a fast-paced, regulated environment.

At Bluevine, I deliver end-to-end support for US business banking clients, resolving complex financial queries and translating banking processes into clear, actionable solutions.

I partner with Product, Compliance, and Operations teams to escalate and resolve high-priority issues within SLA timelines while maintaining first-contact resolution and service quality in high-volume international voice queues.

Previously, supporting HSBC Bank through Concentrix, I resolved sensitive banking concerns for international customers and was recognized as a Senior Representative for exceeding performance and quality targets. I also mentored junior representatives on escalation-handling practices.

My earlier work at Focus Edumatic involved leading escalations, coordinating curriculum and tutoring schedules, and preventing service disruptions across a high-volume academic environment.

Experience

Work history, roles, and key accomplishments

Customer Success Specialist

Bluevine

Aug 2025 - Apr 2026 (8 months)

Delivered end-to-end customer success support for US business banking clients, resolving complex financial queries and maintaining high service quality. Partnered with Product, Compliance, and Operations teams to resolve high-priority issues within SLA timelines.

Customer Success Banking Operations International Voice Support Escalation Management Salesforce SLA Management Cross Functional Collaboration

Senior Representative

Concentrix

Dec 2023 - May 2025 (1 year 5 months)

Resolved complex banking queries for HSBC's international client base, providing empathetic guidance and structured problem-solving. Mentored junior representatives on escalation handling and consistently exceeded performance targets.

Banking Operations International Voice Support Escalation Management Problem Solving Mentor Quality Assurance

Escalations & Operations Associate

Focus Edumatic Pvt. Ltd

Sep 2019 - Jul 2023 (3 years 10 months)

Acted as primary escalation lead for teachers and subject-matter experts, resolving urgent scheduling and curriculum requests. Collaborated with academic teams to re-engineer plans and maintained operational continuity in a high-volume environment.

Escalation Management Operations Coordination Stakeholder Management Problem Solving Scheduling