Looking for a job

jerry sinha

@riyaraj

Remote-ready professional with strong communication, time management, and collaboration skills, delivering quality results independently.

India

Message

What I'm looking for

Seeking a full-time remote role where I can apply my experience in banking, fraud analysis, customer service, operations, and training. I value collaboration, continuous learning, and delivering excellent results while contributing to a high-performing team.

I am a results-driven professional with over six years of experience in banking, fraud analysis, customer service, client relationship management, and corporate training. Throughout my career, I have worked with global organizations, supporting customers, resolving complex issues, managing compliance processes, and delivering high-quality service while consistently meeting performance and quality targets.

My strengths include communication, problem-solving, stakeholder management, process improvement, and collaborating with cross-functional teams in fast-paced environments. I am proficient in CRM platforms, Microsoft Office, Google Workspace, and virtual collaboration tools, enabling me to work effectively in remote and hybrid settings.

I enjoy learning new technologies, improving business processes, and helping customers and teams achieve their goals. I have a strong interest in customer success, operations, training, and remote collaboration. I am known for being adaptable, detail-oriented, and dependable, with the ability to quickly learn new systems and take ownership of my work.

I am currently seeking remote opportunities where I can contribute my experience, continue developing my skills, and create meaningful value for both customers and the organization.

Experience

Work history, roles, and key accomplishments

senior account protection specialist

American Express Company

Oct 2024 - Nov 2025 (1 year 1 month)

Worked as a Fraud Analyst at American Express, investigating suspicious transactions, assessing fraud risks, and protecting customer accounts. Resolved complex customer issues, ensured regulatory compliance, collaborated with cross-functional teams, and consistently met quality, productivity, and SLA targets while delivering exceptional customer service.

KYC Fraud Operations Fraud Detection and Prevention Risk Assessment Dispute Resolution Chargeback Management Case Management Decision Making Processes SLA Management Multitasking CRM Systems KPI Management

personal banker

barclay

Sep 2023 - May 2024 (8 months)

Worked as a Personal Banker at Barclays, managing customer relationships, providing financial advice, opening and servicing accounts, and recommending banking products. Ensured KYC and regulatory compliance, resolved customer queries, supported digital banking adoption, and consistently achieved service and sales targets while delivering an exceptional customer experience.

CRM Credit Management Credit Assessment AML Compliance KYC Risk Assessment SLA Management Banking Operations Analytical Thinking Decision Making Processes

Financial Claims Analyst

Airbnb

Jan 2022 - Jan 2023 (1 year)

Trained colleagues on claims workflows, documentation standards, and dispute resolution practices. Conducted end-to-end financial claims investigations and helped resolve escalated customer issues while maintaining SLA adherence and audit-ready compliance records.

Claims Workflow Training Dispute Resolution Documentation Standards SLA Root Cause Analysis Escalation Support Compliance

Financial Analyst

ISM

Jan 2018 - Jan 2022 (4 years)

Produced business reports and presentations to communicate financial insights and supported team capability building through process documentation and knowledge resources. Performed financial analysis, forecasting, financial modeling, and budgeting/variance analysis to support planning and executive decision-making.