Abhishek Raval
@abhishekraval
Detail-oriented professional skilled in online research and customer service.
What I'm looking for
My name is Abhishek Raval, and I am a dedicated professional with a strong background in online research management and customer service. With over two years of experience in dispute investigation and quality assurance, I have honed my skills in identifying problems and providing effective real-time solutions. My proficiency in tools such as Salesforce, Slack, and various content management systems has enabled me to maintain high standards of client confidentiality and professional integrity.
In my current role at E-tech, I have successfully managed quality assurance for customer service and dispute investigations, ensuring that all processes meet the highest standards. My previous experience as a content creator for IMDB allowed me to develop strong communication and coordination skills, which I leverage to build rapport with clients and colleagues alike. I am passionate about enhancing my skills and contributing to a team that values growth and innovation.
Experience
Work history, roles, and key accomplishments
QA Dispute Investigation
E-tech
Jul 2021 - Present (3 years 11 months)
Responsible for quality assurance in dispute investigations, focusing on unauthorized transactions and customer service. Demonstrated high-level communication skills and maintained client confidentiality while identifying and solving problems in real-time.
Content Creator
IMDB
Nov 2018 - Jan 2020 (1 year 2 months)
Maintained online page content, coordinated with customers, and handled inquiries and complaints. Ensured daily updates to the page and managed online content effectively.
Event Management
Darpan Academy
Jan 2017 - Nov 2017 (10 months)
Engaged in event management activities, focusing on customer communication and coordination. Developed skills in managing client relationships and event logistics.
Education
Degrees, certifications, and relevant coursework
Darpan Academy
12th Arts Graduate, Theater Arts
2017 - 2018
Studied Theater Arts, focusing on communication with customers and clients, and event management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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