Abhishek RavalAR
Open to opportunities

Abhishek Raval

@abhishekraval

Detail-oriented professional skilled in online research and customer service.

India

What I'm looking for

I seek a role that allows me to enhance my skills while contributing to team success.

My name is Abhishek Raval, and I am a dedicated professional with a strong background in online research management and customer service. With over two years of experience in dispute investigation and quality assurance, I have honed my skills in identifying problems and providing effective real-time solutions. My proficiency in tools such as Salesforce, Slack, and various content management systems has enabled me to maintain high standards of client confidentiality and professional integrity.

In my current role at E-tech, I have successfully managed quality assurance for customer service and dispute investigations, ensuring that all processes meet the highest standards. My previous experience as a content creator for IMDB allowed me to develop strong communication and coordination skills, which I leverage to build rapport with clients and colleagues alike. I am passionate about enhancing my skills and contributing to a team that values growth and innovation.

Experience

Work history, roles, and key accomplishments

E-
Current

QA Dispute Investigation

E-tech

Jul 2021 - Present (3 years 11 months)

Responsible for quality assurance in dispute investigations, focusing on unauthorized transactions and customer service. Demonstrated high-level communication skills and maintained client confidentiality while identifying and solving problems in real-time.

Education

Degrees, certifications, and relevant coursework

DA

Darpan Academy

12th Arts Graduate, Theater Arts

2017 - 2018

Studied Theater Arts, focusing on communication with customers and clients, and event management.

Tech stack

Software and tools used professionally

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Abhishek Raval - QA Dispute Investigation - E-tech | Himalayas