Open to opportunities

ABHISHEK SINGH

@abhisheksingh22

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Customer service professional with expertise in business development.

India

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What I'm looking for

I seek a dynamic role that allows me to leverage my customer service and business development skills while contributing to a collaborative team environment.

I'm Abhishek Singh, a dedicated customer service professional with a strong background in business development. My experience at Amazon as a Customer Service Associate honed my skills in resolving customer queries and ensuring high satisfaction levels. I pride myself on my ability to troubleshoot issues effectively and maintain accurate records to enhance service quality.

Prior to my role at Amazon, I worked as a Business Development Associate at BYJU’S, where I successfully drove sales growth by engaging potential customers and tailoring solutions to their educational needs. My ability to build strong customer relationships and collaborate with cross-functional teams has been instrumental in achieving business objectives and fostering brand loyalty.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Amazon

Jul 2024 - May 2025 (10 months)

Provided exceptional customer support by resolving queries, processing orders, and addressing issues promptly through multiple channels, ensuring high customer satisfaction and adherence to company policies. Utilised problem-solving skills and attention to detail to handle customer escalations, troubleshoot issues, and deliver effective resolutions.

Customer Support Problem Solving Conflict Resolution Data Entry Communication Multichannel Support

Business Development Associate

BYJU'S

Feb 2022 - Mar 2022 (1 month)

Drove sales growth by engaging with potential customers, conducting product demonstrations, and tailoring solutions to meet their educational needs, achieving monthly targets. Built and maintained strong customer relationships through effective communication and follow-ups, contributing to customer retention and brand loyalty.

Sales Negotiation Customer Relationship Management Business Development Communication Product Demonstrations

Education

Degrees, certifications, and relevant coursework

Christ Church College, Kanpur University

Master of Arts, Economics

Completed a Master of Arts in Economics, focusing on advanced economic theories and research methodologies. Developed strong analytical and critical thinking skills applicable to various economic challenges.

DAV College, Kanpur University

Bachelor of Science, Botany

Obtained a Bachelor of Science in Botany, gaining comprehensive knowledge of plant biology, ecology, and related scientific principles. Engaged in laboratory work and fieldwork to enhance practical understanding.

Krishna Public School

Intermediate, PCB

Completed Intermediate education with a focus on Physics, Chemistry, and Biology (PCB). Developed foundational knowledge in science subjects.

Central School, IIT Kanpur

High School, High School

Completed High School education, building a strong academic foundation across various subjects. Participated in extracurricular activities to develop well-rounded skills.