Abhishek Ghatak
@abhishekghatak
I deliver enterprise learning, LMS support, and customer-focused operational improvements.
IndiaWhat I'm looking for
At ADP, I manage LMS administration, maintain learning programs, coordinate instructor-led training, and produce course reporting and learning analytics. I've also delivered HR Operations, Payroll, Financial Management, and Customer Service training, creating SOPs, job aids, assessments, and learning pathways.
Across ADP, EXL Service, and Tech Mahindra Business Services, I've supported enterprise accounts, managed UK motor insurance claims, resolved technical and complaints escalations, and coached teams to improve quality, compliance, customer experience, and operational performance.
Experience
Work history, roles, and key accomplishments
Manages Learning Management System (LMS) administration, ensuring smooth delivery and maintenance of learning programs. Creates, updates, and maintains courses while coordinating with stakeholders to ensure content accuracy and availability.
Education
Degrees, certifications, and relevant coursework
University of Mumbai
Bachelor's Degree, General Studies
Pursued a Bachelor's degree at the University of Mumbai.
St. Francis Junior College
Higher Secondary Certificate, General Studies
Completed Higher Secondary Certificate (HSC) at St. Francis Junior College, Borivali, Mumbai.
St. Xavier's High School
Secondary School Certificate, General Studies
Completed Secondary School Certificate (SSC) at St. Xavier's High School, Borivali, Mumbai.
SEED Infotech
Diploma, Software Testing
Completed a Diploma in Software Testing, covering test planning, design, execution, and defect management.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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