SALMAaN User
@salmaanuser
I administer enterprise LMS platforms and automate learning reporting workflows.
IndiaWhat I'm looking for
At Arise Virtual Solutions, I administer Centrical LMS and Cornerstone OnDemand for 1,500+ active learners across global teams. I coordinate ILT and vILT programmes, publish SCORM-compliant courses with Articulate Storyline 360 and Rise 360, and maintain 98%+ on-time session delivery.
I build Power BI dashboards that reduce manual reporting by 4–5 hours weekly and improve reporting efficiency by roughly 30%. My background also includes operations reporting, customer escalations, technical support, SOP development, documentation, and cross-functional system support across Salesforce, ServiceNow, Jira, Five9, Monday.com, and Okta.
Experience
Work history, roles, and key accomplishments
Learning & Content Specialist
Microsoft Learning Partner
Jul 2026 - Present (3 months)
Administer and configure the LMS content catalog for a Microsoft Learning Partner program, managing course setup, metadata, and page-level configuration. Own end-to-end content projects, perform QA, manage learner enrollments, and coordinate with stakeholders.
Administer enterprise learning environments across Centrical LMS and Cornerstone OnDemand, supporting 1,500+ active learners. Coordinate ILT and vILT programmes, build Power BI dashboards, and publish SCORM-compliant courses.
Senior Operations Analyst
Wizcart Private Limited
Jan 2022 - Jan 2023 (1 year)
Owned end-to-end reporting and documentation for operations stakeholders, improving report accuracy and turnaround. Partnered cross-functionally to streamline communication workflows.
Senior Support Associate
Startek Aegis
Jan 2022 - Dec 2022 (11 months)
Managed customer escalations end-to-end, resolving the majority of cases without further escalation. Maintained QA documentation standards that improved audit pass rates.
Delivered Level-1 technical support via Five9, handling a high volume of customer contacts with a strong first-contact resolution rate. Maintained service documentation and incident records.
Education
Degrees, certifications, and relevant coursework
Islamia College of Science & Commerce
Bachelor of Science, Science
2019 - 2022
Pursued a Bachelor of Science degree, gaining foundational knowledge in scientific principles and analytical skills.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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