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Abhishek Bamnalli

@abhishekbamnalli

Customer support & technical troubleshooting specialist, helping users solve issues quickly with empathy.

India
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What I'm looking for

I’m looking for a BPO/customer support environment where I can handle queries and troubleshooting end-to-end, communicate clearly, and build trust with empathy. I want to grow with a team that values documentation, problem-solving, and customer satisfaction.

I’m an Electronics and Communication B.Tech graduate who thrives in customer-facing support—where clear communication and patient problem solving matter most. I bring a service-first mindset, active listening, and the confidence to stay calm under pressure.

In my current role as Seller Support Executive at Startek (Flipkart Seller Support Pvt Ltd.), I support Flipkart sellers with payment-related issues and settlement timelines. I clarify fee structures and marketplace policies, help interpret invoices and payment reports, and ensure accuracy through a strong grasp of payment and billing processes.

Beyond support tickets, I’ve mentored 50+ students and clients through complex projects, consistently earning positive feedback for patience and clarity. I also resolved 100+ real-time issues by diagnosing root causes and delivering step-by-step solutions, while keeping users informed with structured updates.

I like turning messy problems into clear deliverables—through documentation, reports, and guides. I’ve also used Blynk IoT, MQTT, and Firebase to configure and troubleshoot remote device connectivity, and I build solutions with an IoT mindset—supported by my capstone project: “AI Vision & IoT Based Smart Public Water Point Misuse & Contamination Prevention System.”

Experience

Work history, roles, and key accomplishments

SL

Seller Support Executive

Startek (Flipkart Seller Support Pvt Ltd.)

Mar 2024 - Present (2 years 4 months)

Provided seller support for Flipkart payment and settlement issues, clarifying fee structures and marketplace policies to ensure transparency. Resolved 100+ real-time issues by diagnosing root causes and delivering step-by-step solutions, while producing clear documentation for follow-up reference.

Education

Degrees, certifications, and relevant coursework

Sharnbasva University logoSU

Sharnbasva University

Bachelor of Technology, Electronics and Communication Engineering

2019 - 2023

Activities and societies: Capstone project: AI Vision & IoT Based Smart Public Water Point Misuse & Contamination Prevention System.

Earned a B.Tech in Electronics and Communication Engineering at Sharnbasva University (2019–2023). Completed a capstone project on an AI Vision & IoT based smart public water point misuse and contamination prevention system.

Tech stack

Software and tools used professionally

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