Abhilasha Kale
@abhilashakale
Operations Manager with 5+ years optimizing scale-up operations, launching multi-site programs, and driving continuous improvement with data.
IndiaWhat I'm looking for
I’m an MBA (Operations) graduate and Operations Manager with over 5 years of experience leading scale-up operations, cross-functional integrations, and multi-regional compliance workflows. I optimize service delivery, spearhead multi-site launches, and build data-backed continuous improvement systems that lower cycle times and costs while improving customer and employee metrics.
At Amazon Development Centre India Pvt Ltd, I directed global capacity planning and workforce scalability initiatives, re-engineered regional SOPs for strict compliance, and used advanced metrics and root-cause investigations to create executive dashboards (MBRs, QBRs). Previously at Maverix Platforms Pvt Ltd, I led PAN-India execution across 90+ pod executives, launched 4 cloud kitchen stores with full onboarding and vendor negotiations, and raised customer ratings from 3.8 to 4.4 in 6 weeks through a rapid weekly customer experience improvement program.
Experience
Work history, roles, and key accomplishments
Manager, Remote Operations
Amazon Development Centre India Pvt Ltd
Apr 2022 - Jun 2025 (3 years 2 months)
Directed global capacity planning and workforce scalability initiatives, and partnered with cross-functional teams to re-engineer regional SOPs while maintaining strict compliance. Implemented automated workflows and metrics-driven improvement cycles, reducing service cycle times and improving leadership visibility through executive dashboards (MBRs, QBRs).
Assistant Manager, Strategic Initiatives
Maverix Platforms Pvt Ltd
Feb 2021 - Feb 2022 (1 year)
Managed PAN-India operations, training frameworks, and daily execution across 90+ pod executives, cluster managers, and local facilities. Led the end-to-end launch of 4 cloud kitchen stores in Mumbai and improved customer ratings from 3.8 to 4.4 within 6 weeks through a structured weekly CX performance review program.
Education
Degrees, certifications, and relevant coursework
Indian Institute of Management Raipur
MBA (Operations), Operations
2018 - 2020
Completed an MBA with a focus on Operations at Indian Institute of Management Raipur from 2018 to 2020.
University of Pune
B.E. (Mechanical Engineering), Mechanical Engineering
2013 - 2017
Completed a B.E. in Mechanical Engineering at the University of Pune from 2013 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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