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Abhilasha Kale

@abhilashakale

Operations Manager with 5+ years optimizing scale-up operations, launching multi-site programs, and driving continuous improvement with data.

India

Message

What I'm looking for

I’m looking to lead end-to-end operations—capacity planning, process optimization/automation, and compliance—using metrics, executive dashboards, and continuous improvement to improve customer and employee outcomes in fast-scaling, cross-functional environments.

I’m an MBA (Operations) graduate and Operations Manager with over 5 years of experience leading scale-up operations, cross-functional integrations, and multi-regional compliance workflows. I optimize service delivery, spearhead multi-site launches, and build data-backed continuous improvement systems that lower cycle times and costs while improving customer and employee metrics.

At Amazon Development Centre India Pvt Ltd, I directed global capacity planning and workforce scalability initiatives, re-engineered regional SOPs for strict compliance, and used advanced metrics and root-cause investigations to create executive dashboards (MBRs, QBRs). Previously at Maverix Platforms Pvt Ltd, I led PAN-India execution across 90+ pod executives, launched 4 cloud kitchen stores with full onboarding and vendor negotiations, and raised customer ratings from 3.8 to 4.4 in 6 weeks through a rapid weekly customer experience improvement program.

Experience

Work history, roles, and key accomplishments

Manager, Remote Operations

Amazon Development Centre India Pvt Ltd

Apr 2022 - Jun 2025 (3 years 2 months)

Directed global capacity planning and workforce scalability initiatives, and partnered with cross-functional teams to re-engineer regional SOPs while maintaining strict compliance. Implemented automated workflows and metrics-driven improvement cycles, reducing service cycle times and improving leadership visibility through executive dashboards (MBRs, QBRs).

Operations Management Capacity Planning SOP Development Process Automation Compliance Operations Root Cause Analysis Dashboards Cross Functional Stakeholder Management

Assistant Manager, Strategic Initiatives

Maverix Platforms Pvt Ltd

Feb 2021 - Feb 2022 (1 year)

Managed PAN-India operations, training frameworks, and daily execution across 90+ pod executives, cluster managers, and local facilities. Led the end-to-end launch of 4 cloud kitchen stores in Mumbai and improved customer ratings from 3.8 to 4.4 within 6 weeks through a structured weekly CX performance review program.

Operations Management People Leadership Training Enablement Launch Management Performance Reviews