Srinivas Panaganti

I am a strategic operations leader with 11+ years of experience at Amazon and recent leadership in a family-run operations business. I specialize in building high-performing remote teams and designing processes that deliver consistent customer outcomes.

At Amazon I led Virtual Customer Service operations of 100+ associates for North American markets, maintained 100% SLA compliance during COVID-19, and helped pioneer Amazon India’s large-scale remote service model.

In my most recent role leading the family business, I transformed agricultural logistics to reduce farm-to-market time by 18% and optimized labour costs to increase net productivity by 12% through disciplined budgeting and workflow design.

I am data-driven, focused on performance coaching and cross-functional stakeholder management, and seek opportunities in global, remote-first organizations where I can scale teams, improve customer experience, and drive measurable operational efficiencies.