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Abhijeet User

@abhijeetuser2

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Highly motivated customer service professional with extensive call center experience.

Canada

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What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a dynamic environment, with opportunities for growth and development.

I am a highly motivated and punctual individual with extensive experience in customer service, sales, and call center operations. My journey has been defined by a commitment to excellence in communication and problem-solving, which I leverage to enhance customer satisfaction and drive organizational growth.

In my recent role as a Customer Service Associate at Intouch CX, I provided exceptional support for Hollister Co., assisting customers with various inquiries and resolving issues efficiently. My ability to maintain an average call resolution time of under 4 minutes showcases my dedication to meeting and exceeding performance benchmarks. I thrive in fast-paced environments and enjoy collaborating with cross-functional teams to ensure customer concerns are addressed effectively.

With a Bachelor of Arts from Modi College and a proven track record in sales and customer service, I am eager to bring my skills to a call center representative position where I can contribute to the success of the organization while continuing my professional development.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Intouch CX

Nov 2023 - Feb 2025 (1 year 3 months)

Provided phone and email support for Hollister Co., assisting Canadian customers with orders, returns, product inquiries, and account issues. Resolved billing disputes, delivery delays, and technical issues while ensuring brand-appropriate communication and tone. Maintained an average call resolution time of under 4 minutes, exceeding the client’s performance benchmark.

Customer Service Email Support Order Management Dispute Resolution Technical Support Communication Call Resolution

Call Centre Representative

Avocation Inc.

Sep 2022 - Sep 2023 (1 year)

Responded to 10+ customer inquiries per hour, providing troubleshooting assistance across billing, technical, and account-related concerns. Used internal CRM tools to document call outcomes, track unresolved issues, and initiate follow-ups. Coordinated with cross-functional teams to resolve escalated concerns effectively.

Troubleshooting CRM Documentation Problem Solving Communication

Sales Associate

Planet Mobile

Feb 2022 - Aug 2022 (6 months)

Provided tailored product recommendations after assessing customer usage patterns and preferences. Processed service activations, hardware upgrades, and warranty claims with complete documentation. Trained new staff on POS system and customer service protocols, improving onboarding time.

Sales Training Customer Service Documentation Inventory Management