Open to opportunities

Prossy Nakyeyune

@prossynakyeyune

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Detail-oriented customer service professional with e-commerce expertise.

Uganda

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What I'm looking for

I am looking for a role that fosters growth, values customer satisfaction, and encourages continuous learning.

I am a highly motivated and detail-oriented Customer Service professional with over 3 years of experience in customer support and e-commerce. My journey has been marked by a commitment to delivering exceptional service through various channels, including email, live chat, and phone. I take pride in ensuring customer satisfaction and driving brand loyalty, which I believe is crucial in today's competitive market.

Currently, I work as a Customer Service Representative at CODECN Telecom, where I manage customer inquiries and provide prompt and effective solutions. My proactive approach has led to increased customer satisfaction ratings and improved service strategies. I am eager to join TalentPop, a fast-growing company, to leverage my expertise in customer service and my passion for growth while supporting world-class E-Commerce brands.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

CODECN Telecom

Feb 2021 - Present (5 years 5 months)

Manage customer inquiries across various channels while providing prompt and effective solutions. Achieved high customer satisfaction ratings and consistently met performance metrics. Contributed ideas to improve customer service strategies and experience.

Customer Support Communication Skills Problem Solving Zendesk Slack Time Management Google Workspace

Customer Support Specialist and Sales Executive

Mukwano Groupe

Jan 2020 - Jan 2021 (1 year)

Delivered outstanding customer service and assisted with issues related to orders and products. Participated in team meetings to share best practices and contributed feedback on improving team processes.

Teamwork Customer Support Communication Skills Problem Solving Time Management