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Prossy Nakyeyune

@prossynakyeyune

Detail-oriented customer service professional with e-commerce expertise.

Uganda

What I'm looking for

I am looking for a role that fosters growth, values customer satisfaction, and encourages continuous learning.

I am a highly motivated and detail-oriented Customer Service professional with over 3 years of experience in customer support and e-commerce. My journey has been marked by a commitment to delivering exceptional service through various channels, including email, live chat, and phone. I take pride in ensuring customer satisfaction and driving brand loyalty, which I believe is crucial in today's competitive market.

Currently, I work as a Customer Service Representative at CODECN Telecom, where I manage customer inquiries and provide prompt and effective solutions. My proactive approach has led to increased customer satisfaction ratings and improved service strategies. I am eager to join TalentPop, a fast-growing company, to leverage my expertise in customer service and my passion for growth while supporting world-class E-Commerce brands.

Experience

Work history, roles, and key accomplishments

CT
Current

Customer Service Representative

CODECN Telecom

Feb 2021 - Present (4 years 4 months)

Manage customer inquiries across various channels while providing prompt and effective solutions. Achieved high customer satisfaction ratings and consistently met performance metrics. Contributed ideas to improve customer service strategies and experience.

Education

Degrees, certifications, and relevant coursework

Prossy hasn't added their education

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Tech stack

Software and tools used professionally

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Prossy Nakyeyune - Customer Service Representative - CODECN Telecom | Himalayas