Prossy Nakyeyune
@prossynakyeyune
Detail-oriented customer service professional with e-commerce expertise.
What I'm looking for
I am a highly motivated and detail-oriented Customer Service professional with over 3 years of experience in customer support and e-commerce. My journey has been marked by a commitment to delivering exceptional service through various channels, including email, live chat, and phone. I take pride in ensuring customer satisfaction and driving brand loyalty, which I believe is crucial in today's competitive market.
Currently, I work as a Customer Service Representative at CODECN Telecom, where I manage customer inquiries and provide prompt and effective solutions. My proactive approach has led to increased customer satisfaction ratings and improved service strategies. I am eager to join TalentPop, a fast-growing company, to leverage my expertise in customer service and my passion for growth while supporting world-class E-Commerce brands.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
CODECN Telecom
Feb 2021 - Present (4 years 4 months)
Manage customer inquiries across various channels while providing prompt and effective solutions. Achieved high customer satisfaction ratings and consistently met performance metrics. Contributed ideas to improve customer service strategies and experience.
Customer Support Specialist and Sales Executive
Mukwano Groupe
Jan 2020 - Jan 2021 (1 year)
Delivered outstanding customer service and assisted with issues related to orders and products. Participated in team meetings to share best practices and contributed feedback on improving team processes.
Education
Degrees, certifications, and relevant coursework
Prossy hasn't added their education
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