Abenezer Abebe

Provided customer support through live chat and email, helping customers resolve account, booking, and billing concerns.• Responded to customer inquiries with clear, professional, and timely communication.• Troubleshot account and booking issues and identified appropriate solutions.• Managed multiple customer conversations while maintaining accuracy and attention to detail.• Escalated complex case

Led sales activities and supported the team in achieving business objectives and sales targets.• Managed sales activities and contributed to sales strategy and business growth.• Monitored sales performance and reviewed market trends to identify improvement opportunities.• Coached and supported sales representatives through training and performance feedback.• Oversaw sales activities from lead gene

Supported sales activities, customer relationships, and lead development.• Identified and engaged potential customers to support sales opportunities.• Used CRM tools to track customer interactions and manage leads.• Identified customer needs and recommended appropriate products or services.• Responded to customer inquiries and helped resolve sales-related concerns.• Collaborated with sales and mar