Abegail Tejares
@abegailtejares
I build lasting B2B SaaS customer relationships through onboarding, retention, and technical support.
PhilippinesWhat I'm looking for
I've supported B2B SaaS customers at Clientbook and Podium, managing onboarding, implementation support, technical product issues, escalations, and ongoing client success.
At Clearsource BPO, I led and coached a remote team of 30+ Customer Success professionals. I oversaw onboarding, escalations, and more than 200 monthly customer support cases while managing KPI reporting, performance reviews, stakeholder meetings, and SLA compliance.
My work centers on improving customer engagement, satisfaction, retention, and product adoption through proactive relationship management and timely issue resolution. I partner closely with Product, Engineering, Sales, Operations, and Customer Success teams to bring Voice of Customer insights into the customer experience.
I'm passionate about optimizing customer journeys, building long-term client relationships, and delivering measurable outcomes in fast-paced global remote environments.
Experience
Work history, roles, and key accomplishments
Customer Experience Manager
Clientbook
Jan 2026 - May 2026 (4 months)
Managed customer onboarding, implementation support, and ongoing client success for B2B SaaS customers. Improved customer engagement through proactive relationship management and timely issue resolution.
Delivered technical product support via phone, email, and chat for B2B SaaS customers. Managed complex escalations while maintaining high CSAT and customer retention.
Senior Team Lead
Clearsource BPO
Mar 2021 - Mar 2023 (2 years)
Led and coached a remote team of 30+ Customer Success professionals. Oversaw customer onboarding, escalations, and more than 200 monthly customer support cases.
Managed high-volume inbound customer interactions focused on retention, billing support, and upselling. Consistently exceeded retention and customer satisfaction goals.
Education
Degrees, certifications, and relevant coursework
University of Camarines Norte
Bachelor of Science, Information Technology
2013 - 2017
Activities and societies: VP in Internal Affairs, Public Speaking & Debate Society, The Echo - Literary Editor & Broadcaster
Pursued a Bachelor of Science in Information Technology, gaining foundational knowledge in IT and related disciplines.
Vinzons Pilot High School
High School Diploma, Science Oriented Curriculum
2009 - 2013
Activities and societies: VP in Internal Affairs, Public Speaking & Debate Society, The Echo - Literary Editor & Broadcaster
Completed secondary education under the Science Oriented Curriculum, with involvement in extracurricular activities.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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