Open to opportunities

Kayne Haya Ting

@kaynehayating

Message

Customer Success Manager driving adoption, retention, and revenue through data-driven support.

Philippines

Message

What I'm looking for

I seek a customer-focused role where I can lead support teams, improve processes, use data to boost adoption and retention, and influence product strategy.

I am a Customer Success professional with 10+ years of experience in client relationship management, onboarding, technical support, and software renewals, recognized for reducing churn and exceeding renewal targets.

I lead and mentor support teams, establish KPIs, streamline workflows, and represent the customer voice to influence product and support strategy while delivering training and process improvements.

I leverage CRM and ticketing systems, Power BI reporting, and cross-functional collaboration to drive customer adoption, retention, and measurable improvements in service delivery.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Assistant Manager

Current

ProjectPro, Inc

Jan 2025 - Present (1 year 1 month)

Lead and mentor the customer support team, established KPIs and processes, and implemented initiatives that improved retention and reduced churn while driving data-driven service improvements.

& Customer Success Team Leadership KPIs Escalation Management Process Improvement Cross Functional Collaboration Reporting Customer Relations

Sr. Technical Service Administrator

ProjectPro, Inc

Jan 2023 - Jan 2025 (2 years)

Managed CRM, licenses, and ticketing systems; delivered onboarding and product demos; and developed Power BI dashboards to track customer health and service performance.

CRM Administration Power BI Onboarding Ticketing Systems Product Demonstrations Customer Adoption Reporting Technical Support

Technical Service Administrator

ProjectPro, Inc

Jan 2020 - Jan 2023 (3 years)

Managed CRM and license administration, ran onboarding and release communications, and drove renewals achieving 80%–110% targets while improving retention and upsell opportunities.

Renewals Management CRM Onboarding Customer Retention Upselling Reporting

Technical Support Representative

ProjectPro, Inc

Jan 2017 - Jan 2020 (3 years)

Provided Level 1 support for Primavera, Tilos, Powerproject and other solutions, managed renewals and quotations, and coordinated cross-functional teams to reduce churn and protect revenue.

Tilos Power Project Renewals Quotation Management Customer Service

Customer Support Rep / Sales Admin

ProjectPro, Inc

Jan 2014 - Jan 2017 (3 years)

Coordinated between Sales, Admin, Technical and Finance teams, managed procurement and payroll logistics, and improved client satisfaction through timely support and documentation.

Sales Administration Procurement AR Aging Documentation Meeting Coordination Administrative Support Customer Service

Sales Staff

Koufu Color Printing

Jan 2013 - Jan 2014 (1 year)

Delivered client presentations, managed quotations and order processing, coordinated production schedules, and maintained billing accuracy to support repeat business.

Sales Presentations Order Processing Production Coordination Customer Relations Sales Reporting