Open to opportunities

Maria Christina Carter

@mariachristinacarter

Message

I build customer success operations that improve adoption, retention, service quality, and client trust.

Philippines

Message

What I'm looking for

I'm looking for a customer success or service operations role where I can lead teams, strengthen client relationships, improve workflows, and use customer feedback and performance data to drive retention and service quality.

I've led customer success and service operations for DOXA Solutions, Go2, and AT&T, building stronger client relationships through responsive support, clear accountability, and practical operational systems.

At DOXA Solutions, I direct daily remote support operations, coach team leaders, and partner with clients to resolve workflow gaps. I created a Service Delivery playbook, operational trackers, weekly status reports, and regular client check-ins to improve transparency and help prevent churn.

At Go2, I managed the full client lifecycle, from Salesforce and HubSpot onboarding through compliance-focused offboarding, account health monitoring, QBRs, renewals, and upsell opportunities.

My foundation spans customer service, technical support, training, coaching, escalation management, and contact-center operations. I'm recognized for developing people, using customer feedback and performance data to improve service, and creating processes that keep clients and teams aligned.

Experience

Work history, roles, and key accomplishments

Current

Team Leader 2

Current

DOXA Solutions Inc.

Jan 2023 - Present (3 years 7 months)

Directed daily support for remote teams, ensuring staff and client success. Built a culture of accountability and responsiveness, reducing escalations. Managed performance reviews, coaching, and process improvements, including a Service Delivery playbook and client check-ins.

Customer Service Operations Performance Management Coaching Process Improvement Customer Relationship Management Compliance Timekeeping Scheduling