Grey User

GU

Open to opportunities

Grey User

@greyuser2

I lead customer success and support operations that improve adoption, service delivery, and customer satisfaction.

What I'm looking for

I'm looking for customer success or support operations opportunities where I can lead teams, improve onboarding and escalation processes, strengthen customer relationships, and scale service delivery in a dynamic, high-growth environment.

I'm currently a Customer Success Manager at Picup Media, where I guide teams to exceed quality, productivity, and customer-satisfaction goals through structured coaching and data-driven performance management.

Across TDCX, SYKES Philippines, Citius Solutions, MomentFeed, Conduent, and EXL Services Philippines, I've led support, implementation, and workforce-management teams in SaaS, technology, and BPO environments. I've managed escalations, customer onboarding, product adoption, reporting, service recovery, and process improvement across global and multicultural teams.

I'm passionate about building strong customer relationships, resolving complex issues, and helping organizations scale customer experience while supporting business growth.

Experience

Work history, roles, and key accomplishments

PM

Current

Customer Success Manager

Current

Picup Media

Feb 2025 - Present (1 year 8 months)

Experienced Team Lead and Customer Success Manager with a proven record of guiding teams to exceed quality, productivity, and customer satisfaction goals. Adept at structured coaching, data-driven performance management, and fostering collaboration in remote and multicultural environments. I thrive in dynamic, high-growth settings where operational excellence and people development go hand in hand

Team Leadership Coaching and Mentoring Operations Management Customer Management Account Management Conflict Resolution Remote Team Management

TD

Team Lead

TDCX

Aug 2021 - Oct 2025 (4 years 2 months)

Worked as Team Lead at TDCX.

Continuous Improvement Reporting Attitude Change Relationship Development Account Management Written Communication Goal Setting Relationship Building Customer Success Problem Solving Performance Management Attention To Detail Client Onboarding

SP

Team Lead

SYKES Philippines

Sep 2020 - Sep 2021 (1 year)

Worked as Team Lead at SYKES Philippines.

Continuous Improvement Reporting Attitude Change Relationship Development Written Communication Goal Setting Relationship Building Customer Success Problem Solving Performance Management Microsoft Office Attention To Detail

CC

Team Lead

Citius Solutions Corporation

Apr 2019 - Sep 2020 (1 year 5 months)

Worked as Team Lead at Citius Solutions Corporation.

Continuous Improvement Reporting Attitude Change Relationship Development Written Communication Goal Setting Relationship Building Customer Success Problem Solving Performance Management Microsoft Office Attention To Detail

MO

Implementation Team Lead

Oct 2018 - Apr 2019 (6 months)

Worked as Implementation Team Lead at MomentFeed.

Continuous Improvement Reporting Attitude Change Relationship Development Written Communication Goal Setting Relationship Building Customer Success Problem Solving Performance Management Attention To Detail Client Onboarding

CI

Workforce Management Lead

Conduent Business Services Philippines, Inc.,

Mar 2016 - Oct 2018 (2 years 7 months)

Conduent Business Services Philippines, Inc.,
(Formerly Xerox Business Services) Philippines, 2015-present

Reporting Attitude Change Relationship Development Account Management Written Communication Problem Solving Microsoft Office Attention To Detail

EP

Senior Executive - Workforce Management

EXL Services Philippines

Jun 2014 - Mar 2015 (9 months)

Worked as Senior Executive - Workforce Management at EXL Services Philippines.

Reporting Attitude Change Relationship Development Account Management Written Communication Problem Solving Microsoft Office Attention To Detail

Education

Degrees, certifications, and relevant coursework

UC

University of San Carlos

Master of Fine Arts - MFA, Bachelor in Fine Arts in Advertising Arts

1999 - 2006

UC

University of San Carlos

Master of Fine Arts, Advertising Arts

1999 - 2006

Pursued a Master of Fine Arts degree with a focus on Advertising Arts, developing skills in visual communication and creative design.

Tech stack

Software and tools used professionally

Metabase

Remote Team

Google Sheets

Microsoft Excel

Availability

Open to opportunities

Location

Philippines

Authorized to work in

Job categories

Customer Success Manager Support Operations Manager Customer Support Manager Team Lead Implementation Manager Workforce Management Manager Account Manager Customer Experience Manager Customer Success Manager Customer Success Account Manager Strategic Customer Success Manager Customer Success Manager EMEA Customer Success and Implementation Manager

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