Grey User
@greyuser2
I lead customer success and support operations that improve adoption, service delivery, and customer satisfaction.
PhilippinesWhat I'm looking for
I'm currently a Customer Success Manager at Picup Media, where I guide teams to exceed quality, productivity, and customer-satisfaction goals through structured coaching and data-driven performance management.
Across TDCX, SYKES Philippines, Citius Solutions, MomentFeed, Conduent, and EXL Services Philippines, I've led support, implementation, and workforce-management teams in SaaS, technology, and BPO environments. I've managed escalations, customer onboarding, product adoption, reporting, service recovery, and process improvement across global and multicultural teams.
I'm passionate about building strong customer relationships, resolving complex issues, and helping organizations scale customer experience while supporting business growth.
Experience
Work history, roles, and key accomplishments
Experienced Team Lead and Customer Success Manager with a proven record of guiding teams to exceed quality, productivity, and customer satisfaction goals. Adept at structured coaching, data-driven performance management, and fostering collaboration in remote and multicultural environments. I thrive in dynamic, high-growth settings where operational excellence and people development go hand in hand
Worked as Team Lead at TDCX.
Worked as Team Lead at SYKES Philippines.
Worked as Team Lead at Citius Solutions Corporation.
Worked as Implementation Team Lead at MomentFeed.
Workforce Management Lead
Mar 2016 - Oct 2018 (2 years 7 months)
Conduent Business Services Philippines, Inc.,
(Formerly Xerox Business Services) Philippines, 2015-present
Worked as Senior Executive - Workforce Management at EXL Services Philippines.
Education
Degrees, certifications, and relevant coursework
University of San Carlos
Master of Fine Arts - MFA, Bachelor in Fine Arts in Advertising Arts
1999 - 2006
University of San Carlos
Master of Fine Arts, Advertising Arts
1999 - 2006
Pursued a Master of Fine Arts degree with a focus on Advertising Arts, developing skills in visual communication and creative design.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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