Abed Kulab Akel

Managed the array of inquiries in technical malfunctions between customers and service representatives, providing assistance in finding a technical solution to the customer's problem. Accompanied the team in enriching their knowledge in Microsoft's cloud services and Office applications. Handled ongoing operation in troubleshooting and working with Microsoft engineers in the world of Office 365, E

Managed service and support for business customers using AIO SYSTEM's complex monitoring system, accompanying projects from installation and integration to ongoing support. Managed a control team, including training, guidance, task division, professional accompaniment, and performance control. Built and implemented procedures, effective work processes, and a customer-centric service concept, while

Responsible for monitoring and controlling the traffic of Big Data to business end customers, working with banks and large business companies in USA, UK, and Singapore, managing email communications and providing solutions. Managed faults from receiving an alert to closing the treatment, including monitoring, identifying, mapping, and forwarding to relevant parties. Provided Tier2 support to the c

Provided technical response (Back Office) in the installation and maintenance of antennas, working in collaboration with radio engineers and field technicians. Operated new antennas, wrote scripts for profiling and integration, adjusted frequencies to the area, and provided complete and continuous coverage. Troubleshot existing sites, identifying faults, analyzing, and improving the network.

Operated a variety of events to prevent malfunctions at the national level while maintaining an optimal cellular experience for business and private customers. Worked in an environment with advanced technologies and monitoring systems, handling diverse malfunctions including network reception, availability problems, transmission failures, optical fibers, microwave, and frequency issues. Managed th

Provided support for infrastructure deployment and fixing malfunctions in the cellular and transmission world to IT entities in large companies.

Completed certificate studies in Cyber Security at AS College, focusing on foundational knowledge and practical skills in cybersecurity.

Undertook certificate studies in Software Development at Sela College, gaining expertise in software creation and programming principles.

Achieved a Baccalaureate in Biology from Ironi Z High School, completing secondary education with a focus on biological sciences.