Abed Kulab Akel
@abedkulabakel1
Control manager specializing in monitoring, troubleshooting, and customer-focused technical leadership.
AlbaniaWhat I'm looking for
I am an experienced control manager with a strong track record in monitoring, control, and troubleshooting across cellular, radio, and transmission projects. I have led teams, developed customer-centric procedures, and collaborated with engineers to manage cloud services, Office applications, and complex monitoring systems.
My background includes supervising large-scale monitoring for enterprise clients, guiding technical teams, and implementing performance indicators to improve service quality and customer satisfaction. I hold certifications in Cyber Security and Software Development and communicate effectively in English, Arabic, and Hebrew.
Experience
Work history, roles, and key accomplishments
Technical Consultant
Teleperformance
Jan 2021 - Jan 2024 (3 years)
Managed technical inquiries and escalations for Microsoft cloud services and Office applications, collaborating with engineers to resolve Office 365, Exchange, SharePoint, OneDrive, and hybrid issues and mentoring team members to improve support quality.
Control Manager
Uziban Ltd.
Jan 2020 - Jan 2021 (1 year)
Led service and support for customers using AIO SYSTEM monitoring solutions, managing installation, integration, team training, and performance metrics to improve operational integrity and customer satisfaction.
Control Officer
Traina Company
Jan 2018 - Jan 2020 (2 years)
Monitored Big Data traffic and managed fault resolution and Tier 2 support for business clients including banks and corporations across the USA, UK, and Singapore to ensure timely issue resolution.
Radio & Control Specialist
Cellcom Communications
Jan 2012 - Jan 2018 (6 years)
Provided radio site installation and maintenance support, optimized antenna performance via frequency tuning and profiling, and monitored national control operations to prevent malfunctions and improve network coverage.
Support Representative
Cellcom Communications
Jan 2009 - Jan 2012 (3 years)
Supported transmission and cellular infrastructure deployment and resolved malfunctions for enterprise IT customers, ensuring reliable service delivery for large corporate clients.
Education
Degrees, certifications, and relevant coursework
AS College
Certificate, Cyber Security
2020 - 2021
Completed a Cyber Security certificate program covering core cybersecurity concepts and practices.
Sela College
Certificate, Software Development
2008 - 2009
Completed a Software Development certificate program focused on programming and software development fundamentals.
Ironi Z High School
Baccalaureate, Biology
2000 - 2003
Completed Baccalaureate studies in Biology at the secondary education level.
Tech stack
Software and tools used professionally
Availability
Location
AlbaniaAuthorized to work in
Job categories
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