Open to opportunities

Abed Kulab Akel

@abedkulabakel2

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Senior Cloud and NOC Engineer specializing in M365, network operations, and cross-border technical leadership.

Albania

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What I'm looking for

I seek remote B2B or contract roles where I can lead cloud/NOC operations, improve incident response, mentor teams, and bridge technical delivery across EMEA.

I am a trilingual Senior Cloud & NOC Engineer with over 19 years' experience across NOC, ISP infrastructure, and Microsoft M365 ecosystems, delivering high-stakes technical support for global clients.

At Microsoft/TelePerformance I provided Tier 3 M365 escalations and led hybrid cloud troubleshooting, while improving first-call resolution through mentoring and workshops.

I have led 24/7 NOC operations, standardized workflows to reduce response times, and managed Big Data traffic monitoring for tier-1 banks—bringing reliable, autonomous delivery for remote B2B engagements.

Experience

Work history, roles, and key accomplishments

Senior Cloud & NOC Engineer

Microsoft / TelePerformance

Jan 2021 - Jan 2024 (3 years)

Delivered Tier 3 global support for Microsoft 365, resolving high-criticality hybrid environment malfunctions and improving first-call resolution by 20% while liaising with Microsoft Engineering on systemic issues.

Exchange Online SharePoint Hybrid & Cloud Incident Management Mentoring

Global Control Manager

Uziban Ltd.

Jan 2020 - Jan 2021 (1 year)

Directed 24/7 service delivery for enterprise monitoring platforms, standardized NOC workflows and KPIs, and reduced incident response time by 30% while ensuring 99.9% uptime compliance for global clients.

Monitoring Incident Response KPIs System Integration SLA Management

Senior Control Officer

Traina Company

Jan 2018 - Jan 2020 (2 years)

Managed Big Data traffic monitoring for tier-1 banks across multiple countries, executed Tier 2 fault management and incident tracking to preserve data integrity in high-frequency financial environments.

Fault Management Incident Tracking Data Integrity

Radio & Control Specialist

Cellcom Communications

Jan 2012 - Jan 2018 (6 years)

Optimized national cellular infrastructure through antenna frequency profiling and coordinated field troubleshooting to improve transmission reliability and coverage for millions of subscribers.

Antenna Profiling Transmission Support

Infrastructure Support Engineer

Cellcom Communications

Jan 2009 - Jan 2012 (3 years)

Provided Tier 2 technical support for corporate transmission and ISP clients, handling infrastructure troubleshooting and escalation management for enterprise customers.

ISP Escalation Management Customer Support