At Kunle_OfficialComm & Tech, I handled customer enquiries about products, orders, returns, and shipping through live chat and email. I also helped customers choose phones and gadgets based on their needs and budgets.
I partnered with fulfillment and internal teams to streamline order processing, minimize errors, and improve delivery reliability. I followed up on enquiries, orders, and unresolved tickets to support timely resolution.
I reviewed customer feedback to create self-service guides and knowledge resources, helping reduce repetitive queries. I also addressed recurring issues with solutions that contributed to a 25% improvement in overall customer satisfaction.
