sonia chinasa
@soniachinasa
I resolve customer inquiries and complaints through digital support channels, improving satisfaction, retention, and repeat interactions.
NigeriaWhat I'm looking for
At Soniclassyshopping Mall, I handled customer inquiries and complaints remotely through WhatsApp and Facebook Messenger, responding to 50+ inquiries daily while maintaining clear, professional communication.
I used CRM tools to track interactions and improve follow-up, achieved high customer satisfaction and first-contact resolution, and supported customer retention and product upselling.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Soniclassyshopping Mall
Jan 2021 - Apr 2026 (5 years 3 months)
Responded to customer inquiries and resolved complaints for a diverse client base, contributing to a 15% increase in repeat customer interactions. Achieved 95% customer satisfaction and resolved 80% of inquiries on first contact.
Education
Degrees, certifications, and relevant coursework
Delta State University
Bachelor of Science
2022 - 2026
Grade: Second Class Upper
Bachelor of Science degree from Delta State University, Nigeria, from 2022 to 2026, with Second Class Upper honors.
West African Examination Council
Senior School Certificate
2018 - 2020
Senior School Certificate from the West African Examination Council, completed from 2018 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Skills
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