At Kyne Parcel Solutions, I handled customer enquiries for e-commerce clients across phone, live chat, email, and WhatsApp. I supported customers with orders, product information, pricing, availability, and delivery schedules.
I processed returns, refunds, replacements, repairs, and warranty claims, including issues with damaged, defective, incorrect, or missing items. I coordinated with Sales, Warehouse, Logistics, and Delivery teams to resolve concerns and support order fulfilment.
I used order management systems and e-commerce platforms to track orders, update customer records, and document cases. I also contributed to process improvements that reduced response times and improved service delivery.
At Versatile Marketing, I managed more than 100 daily customer interactions across phone, email, live chat, and WhatsApp. I tracked conversations and follow-ups using HubSpot and similar CRM platforms, and escalated complex issues with clear documentation.
