Abdulrahman Mohamed

Troubleshoot and resolve complex issues related to Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Outlook, and Azure Active Directory. Manage identity and access management incidents and analyze cloud infrastructure and security issues using Microsoft 365 Admin Center, Exchange Admin Center, and PowerShell.

Provided technical support for Microsoft 365 business and enterprise customers via phone, email, and remote sessions. Troubleshot issues related to Exchange Online, Outlook, OneDrive, Microsoft Teams, SharePoint Online, and Microsoft 365 subscriptions, and assisted with account administration, licensing, mailbox management, password resets, and authentication issues.

Assisted customers with hotel reservations, booking modifications, cancellations, and refund requests. Resolved inquiries related to booking confirmations, payment issues, travel policies, and accommodation services, and coordinated with accommodation partners to resolve discrepancies.

Supported customers with flight, hotel, package, and travel itinerary reservations through Expedia platforms. Assisted with booking changes, cancellations, refunds, travel credits, and payment-related inquiries, and coordinated with airlines, hotels, and travel partners to resolve issues.

Activities and societies: Advanced German and English communication skills, translation and interpretation techniques, German-speaking countries' literature, history, and sociology, linguistics and language structure, cross-cultural communication, research, analytical, and academic writing skills, professional communication and presentation skills.

Bachelor's degree in German Language and Literature from Ain Shams University, Faculty of Al-Alsun, completed from 2018 to 2022.