Chayma Sassi

Troubleshoot Microsoft Entra ID and Active Directory issues, resolve identity synchronization problems using Entra Connect, and support MFA and SSO implementations. Analyze sign-in logs and authentication failures while providing technical support for Microsoft 365 identity.

Provided customer support in French for TRIP, an online travel agency, assisting customers with bookings, inquiries, and issue resolution.

Worked as Technical Sales Engineer at MEDCLIM, exclusive representative of HAIER and STULZ brands for air conditioning and heating solutions.

Managed MULTIVENT, a company specializing in the sale of ventilation equipment and air conditioning accessories, as exclusive representative of ELEKTROTEKNIK KLIMA and SISTEVEN brands.

Identified and developed new business opportunities, prepared technical and commercial quotations, and designed innovative technical solutions. Conducted customer prospecting and ensured effective on-site project follow-up.

Prepared equipment pricing proposals and quotations, generated sales statistics, and prospected new customers. Performed thermal load calculations and designed HVAC systems, while managing order processing and payment collection.

Developed technical specifications and BOMs, defined maintenance policies, and coordinated maintenance operations. Managed subcontractor activities and ensured quality of outsourced maintenance work.

Earned a Higher Technician Diploma in Mechanical Engineering with a specialization in Energy Systems.