At Microsoft Support Services (via Concentrix), I resolve Microsoft Purview and Microsoft 365 security issues for global enterprise customers. My work includes investigating threats with Defender XDR and supporting compliance workloads such as DLP, eDiscovery, and audit.
As a Microsoft Premier Technical Lead, I led Active Directory and Hybrid Identity specialists and served as an escalation authority for critical production outages. I supported identity deployments and enterprise PKI, and developed PowerShell automation to speed up troubleshooting.
Earlier, as a Microsoft Premier Support Engineer, I investigated complex Active Directory, replication, and authentication issues. I built a multi-site AD topology to reproduce troubleshooting cases and generated 32% of total account KPI output in one month across a 52-engineer team.
My experience also includes German escalations at Amazon and community moderation and Windows compatibility troubleshooting for PUBG PC Lite. I support customers in English, German, and Arabic.
