Ahmed Maher
@ahmedmaher3
I build secure Microsoft 365 collaboration platforms and automate cloud operations.
EgyptWhat I'm looking for
At Concentrix, I design, support, and optimize Microsoft 365 collaboration services across Teams, SharePoint Online, OneDrive, Exchange Online, and related cloud workloads.
I build Azure-based lab and validation environments covering virtual machines, networking, storage, and access controls, while developing PowerShell automation and reusable technical assets that improve delivery consistency. I also support Microsoft 365 Copilot readiness through secure sharing, content governance, access controls, and collaboration platform optimization.
My background spans enterprise IT operations, vulnerability remediation, endpoint management, and technical support. I translate business and technical requirements into practical cloud solutions, clear documentation, and repeatable delivery processes.
Experience
Work history, roles, and key accomplishments
Design, support, and optimize Microsoft 365 collaboration services across Teams, SharePoint Online, OneDrive, Exchange Online, and related cloud workloads.
Build and manage Azure-based lab and validation environments covering virtual machines, networking, storage, and access controls.
Develop PowerShell automation and reusable technical assets to improve operational consistency and delivery effici
Managed enterprise IT infrastructure, endpoint operations, vulnerability remediation, and automation across Active Directory, SCCM, BigFix, Rapid7, and PowerShell.
- Managed Active Directory, SCCM, BigFix, endpoint compliance, and enterprise infrastructure operations.
- Used Rapid7 findings to coordinate vulnerability remediation through patching, configuration changes, and deployment actions.
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Supported the DiDi A&Z account, resolving technical and service inquiries through CRM and ticketing systems.
- Documented cases, triaged requests, and escalated complex issues to the appropriate teams.
- Maintained clear customer communication, ownership, and follow-through until resolution.
- Built the troubleshooting and service-delivery foundation that supported progression into IT Operations.
Worked as Technical Support Specialist at Orange Egypt.
Worked as Technical Support Specialist at Vodafone.
Education
Degrees, certifications, and relevant coursework
Pharos Iinstitute
Bachelor's degree
2021 - 2025
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
Skills
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