Open to opportunities

Abdul Moiz Shah

@abdulmoizshah

Message

I lead customer success teams to retain clients, grow revenue, and improve experiences.

Pakistan

Message

What I'm looking for

I’m looking for a Customer Success leadership role where I can use data-driven insights to reduce churn, improve CX, train teams, and grow revenue through proactive, empathetic client partnership.

I’m a Customer Success professional with 5+ years of experience in client relationship management, CRM strategy, and customer retention. I’m known for enhancing customer satisfaction through proactive engagement, tailored solutions, and clear communication that strengthens long-term loyalty.

In my current role as Manager – Customer Support at Verge Systems Pvt, I lead and delegate tasks across the support team, align responsibilities with individual strengths, and run training programs to build a high-performance culture. I oversee escalation management across multi-channel communication, ensuring complex issues are resolved quickly and effectively.

Previously, as a Customer Success Manager at Verge Systems FZE, I managed key clients across the USA, Canada, and UAE, driving measurable outcomes like improving user experience by 70%. I reduced churn risk by up to 30% and increased upselling opportunities by 20% through regular check-ins, quarterly feedback strategy, and transparent contingency handling when team errors arise.

I also bring a data-informed approach from earlier Customer Success Officer roles and prior business operations experience, including business reviews, customer data analysis, and reporting to drive continuous process improvement. I consistently focus on customer trust, issue resolution, and cross-functional collaboration—so clients feel supported, informed, and confident.

Experience

Work history, roles, and key accomplishments

Current

Experience Manager

Current

Verge Systems Pvt

Apr 2026 - Present (3 months)

Led and delegated tasks across the customer support team, aligning responsibilities to strengths while running training to build a high-performance culture. Managed multi-channel escalations, delivered client product training, and used service metrics to drive continuous process improvements.

Escalation Management Customer Training Customer Feedback Analysis Support Analytics Process Improvement Client Relationship Management

Customer Success Manager

Verge Systems FZE

Aug 2022 - Apr 2026 (3 years 8 months)

Managed aftersales support and customer relationships, implementing client communication strategies to improve the product experience. Reduced churn risk by up to 30% and increased upselling opportunities by 20% through proactive account management and tailored solutions across key USA, Canada, and UAE clients.

Customer Success Upselling Client Communication After Sales Support Key Account Management

Customer Success Officer

Verge Systems FZE

Oct 2020 - Jul 2022 (1 year 9 months)

Developed account-aligned success plans to drive customer growth, using tailored solutions to address client challenges. Conducted business reviews, analyzed customer data, and coordinated internally to identify upsell/cross-sell opportunities and increase revenue by 20%.

Customer Success Client Business Reviews Upsell Cross Sell Account Planning Revenue Growth

Customer Success Officer

Verge Systems Pvt

Dec 2019 - Sep 2020 (9 months)

Created and executed customized customer plans to improve satisfaction and feedback, engaging clients from the GCC region with tailored support. Led routine business reviews, analyzed customer data and feedback, and identified improvement and upsell/cross-sell opportunities to support revenue growth.

Customer Success Client Engagement Needs Assessment Client Business Reviews Upsell Cross Sell Retention Management

Business Process Associate

Base Camp Data Solutions

Jul 2018 - Nov 2019 (1 year 4 months)

Prepared accurate lease plans and supported compliant leasing documentation while maintaining rental collection metrics for operational and financial tracking. Optimized business processes using CRM data management and resolved tenant/customer issues via inbound and outbound calls to support service satisfaction.

Data Analysis CRM Management Metrics Process Optimization Outbound Calling Documentation Review