Abdulmajeed Adegboye

At SunKing Solar, I handled customer inquiries across phone, WhatsApp, and in-person channels for solar products, payments, and technical issues. I used CRM and documentation systems to track resolutions, reduced churn by 10% through proactive follow-up, and closed 20+ new accounts in six months while increasing regional revenue by 15%.

I'm building on two years of multichannel customer support experience alongside practical cybersecurity knowledge in SOC practices, endpoint security, web application security, and network security. My background also includes agricultural training, academic tutoring, and hands-on work with Kali Linux, Wireshark, Nmap, Burp Suite, Zendesk, Microsoft 365, and Google Workspace.