Abdullah Malik
@abdullahmalik7
I resolve technical, billing, and account issues across chat, email, and voice support channels.
PakistanWhat I'm looking for
I've supported international customers at M House Solutions, Mindbridge, and Lynxtec Solutions through chat, email, and inbound voice channels.
At Mindbridge, I handled FinTech account, transaction, verification, and onboarding concerns, resolving Tier 1 and Tier 2 issues within SLA requirements. I documented interactions, escalated technical and financial cases, and shared customer feedback to improve user experience.
At Lynxtec, I supported Comcast Xfinity customers with internet, cable TV, telephone, billing, and account issues while leading and mentoring more than 15 support representatives. I helped improve customer satisfaction and reduce Average Handle Time by approximately 15% through coaching, quality monitoring, and escalation management.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
M House Solutions
Oct 2025 - Present (1 year)
Provide professional customer support through chat, email, and phone, resolving inquiries and maintaining high customer satisfaction. Handle account-related issues, billing concerns, and service requests while meeting SLA timelines.
Customer Support Representative
Mindbridge Pvt Ltd
Sep 2024 - Oct 2025 (1 year 1 month)
Delivered real-time chat support to FinTech customers regarding accounts, transactions, verification, and onboarding. Resolved Tier 1 and Tier 2 issues while maintaining SLA compliance and managing multiple conversations simultaneously.
Senior Customer Support Specialist
Lynxtec Solutions Pvt Ltd
Feb 2021 - Jun 2024 (3 years 4 months)
Delivered inbound technical support for Comcast Xfinity customers across the United States, assisting with internet, cable TV, telephone, billing, and account issues. Led and mentored a team of over 15 representatives, improving customer satisfaction and reducing Average Handle Time by approximately 15%.
Education
Degrees, certifications, and relevant coursework
University of South Asia
Bachelor of Science, Computer Science
2015 - 2019
Bachelor of Computer Science degree from the University of South Asia from 2015 to 2019.
Doha College
Intermediate, Computer Science
2013 - 2015
Intermediate in Computer Science from Doha College from 2013 to 2015.
Availability
Location
PakistanAuthorized to work in
Salary expectations
Job categories
Skills
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