Merve aydemir
@merveaydemir
Customer service and telesales representative at Teleperformance, presenting automotive products and assessing customer needs.
TurkeyWhat I'm looking for
At Teleperformance, I spoke with prospective automotive customers by phone, introducing products and services and assessing their needs. I also supported customer requests and kept call and transaction records up to date.
At ENV Danışmanlık, I handled WOP membership processes and tracked shipment and logistics operations. I updated CRM and database records and reported on operational workflows.
At Webhelp, I supported customer service and sales processes, followed up on customer requests, and updated CRM information. I’m looking to continue developing in call center and telesales work.
Experience
Work history, roles, and key accomplishments
WOP Üyelik Süreçleri ve Lojistik Operasyonları
ENV Danışmanlık
Dec 2025 - Oct 2026 (10 months)
Managed WOP platform membership processes and logistics operations, coordinating shipments and ensuring error-free execution. Handled data management, CRM updates, and reporting while providing professional communication and support to customers and partners.
Conducted sales and marketing calls in the automotive sector, assessing customer needs and providing product information. Supported customer requests and maintained accurate records while working remotely.
Müşteri Hizmetleri Satış Temsilcisi
Webhelp
Oct 2022 - Aug 2023 (10 months)
Handled customer service and sales processes, supporting customer requests and tracking related transactions. Recorded customer and transaction data, updated CRM information, and reported on processes.
Ücretli Öğretmen
Arnavutköy Bolluca Özel Eğitim Uygulama Merkezi
Sep 2017 - Jun 2019 (1 year 9 months)
Worked as a paid teacher at a special education center, providing instruction and support to students.
Sekreter ve İnsan Kaynakları Asistanı
Taç Kauçuk
May 2014 - Apr 2017 (2 years 11 months)
Performed secretarial and HR assistant duties, supporting administrative and human resources functions.
Kasa Görevlisi
BİM
Jul 2013 - Mar 2014 (8 months)
Worked as a cashier, handling transactions and providing customer service.
Education
Degrees, certifications, and relevant coursework
Çanakkale Onsekiz Mart University
Associate Degree, Tourism and Hotel Management
2011 - 2013
Studied Tourism and Hotel Management at Çanakkale Onsekiz Mart University from 2011 to 2013.
Diksiyon
Certificate, Diction
Completed diction training in October 2013.
Sağlık Kurumları İşletmeciliği
Certificate, Health Institutions Management
Completed training in Health Institutions Management in 2013.
Tech stack
Software and tools used professionally
Availability
Location
TurkeyAuthorized to work in
Salary expectations
Job categories
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