Open to opportunities

Testking User

@testkinguser

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Entry-level customer support professional skilled in written communication and problem resolution.

Pakistan

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What I'm looking for

I am seeking an entry-level remote chat support role where I can apply strong written communication and problem-solving skills, learn new tools, and grow within a supportive customer-focused team.

I am an enthusiastic, motivated entry-level customer support professional with experience providing remote chat and email support. I deliver empathetic, professional responses and resolve inquiries efficiently while adapting quickly to new tools and systems.

Currently pursuing a Bachelor's in Pharmacology at the University of Management & Technology, I have developed strong academic writing and English communication skills that support clear customer interactions. I have a reliable remote setup and experience with live chat and CRM platforms.

I am dependable, organized, and eager to grow in the customer support field, contributing to positive customer experiences and continuous improvement of support processes.

Experience

Work history, roles, and key accomplishments

Current

Chat Support Agent

Current

Self-Employed

Jan 2024 - Present (1 year 8 months)

Provided remote freelance customer support via chat and email, resolving inquiries and order issues with empathetic, efficient responses and adapting quickly to varied tools and systems.

Live Chat CRM Email Support Written Communication Remote Work Customer Empathy Ticketing

Education

Degrees, certifications, and relevant coursework

University of Management and Technology

Bachelor of Pharmacy, Pharmacology

2023 -

Currently pursuing a Bachelor's degree in pharmacology and related pharmaceutical disciplines while developing academic writing and English communication skills.