At Dexnive, I own revenue growth, account retention, and client satisfaction across a business unit served by account managers. I coach the team, track performance against customer and commercial objectives, and report account health and risks to senior leadership.
Previously at Dexnive, I owned complex, high-value accounts across the customer lifecycle and identified upsell and cross-sell opportunities. I used account metrics to support planning and client conversations.
At Binate Digital, I managed complex client relationships, escalations, and commercial opportunities. I generated $200,000+ in sales in 10 months, including a $60,000 one-time payment that was the largest in company history.
My earlier experience includes leading a Tier II technical-support team at SquareTrade (IBEX), resolving customer and claims issues, and running The Phat Cow, where I managed P&L and customer-facing operations.
