Abdullah All Abid
@abdullahallabid
Dedicated customer service professional with strong leadership skills.
BangladeshWhat I'm looking for
My name is Abdullah All Abid Roman, and I am a dedicated customer service professional with a strong background in leadership and communication. I have honed my skills through various roles, including my current position as a Customer Relationship Officer at ASL BPO, where I focus on enhancing customer satisfaction and building lasting relationships.
Previously, I served as a Trainer & Team Leader at T-Fine Solutions, where I developed training programs that improved team performance and customer service delivery. My experience as a Kiosk Supervisor at North South University and a Customer Service Executive at Mainland Call Center Ltd. has equipped me with the ability to manage teams effectively and address customer needs promptly. I am committed to continuous improvement and strive to contribute positively to any organization I am part of.
Experience
Work history, roles, and key accomplishments
Customer Relationship Officer
ASL BPO
Sep 2023 - Present (1 year 8 months)
Focused on building and maintaining strong customer relationships, addressing client needs and ensuring satisfaction.
Trainer & Team Leader
T-Fine Solutions
Aug 2022 - Apr 2023 (8 months)
Led training sessions and managed a team to improve performance and service delivery in a fast-paced environment.
Customer Service Executive
Mainland Call Center Ltd.
Sep 2021 - Jul 2022 (10 months)
Provided customer support and resolved inquiries effectively, enhancing customer satisfaction and loyalty.
Kiosk Supervisor
North South University
Sep 2018 - May 2020 (1 year 8 months)
Supervised kiosk operations, ensuring efficient trade and marketing activities for Nestle Bangladesh. Focused on customer engagement and service quality.
Education
Degrees, certifications, and relevant coursework
Mirpur University College
Bachelor of Business Administration, Management
Currently pursuing a Bachelor of Business Administration with a focus on Management.
Uttara United College
Higher Secondary Certificate, Science
2017 - 2019
Grade: 4.00
Completed Higher Secondary Certificate (H.S.C) in Science with a result of 4.00.
Nawab Habibullah Model School & College
Secondary School Certificate, Science
2015 - 2017
Grade: 4.86
Completed Secondary School Certificate (S.S.C) in Science with a result of 4.86.
Availability
Location
BangladeshAuthorized to work in
Job categories
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