Open to opportunities

Shohagi Rifa

@shohagirifa

Entry-level customer service and business event coordinator, bringing strong leadership, communication, and Excel-ready productivity.

Bangladesh

Message

What I'm looking for

I’m looking for an entry-level role where I can grow in customer service and business operations, contribute to events/workshops, and use my communication, leadership, and Microsoft Excel skills in a supportive team.

I’m an entry-level professional and student building my career through customer-facing work and hands-on campus leadership. I have upper secondary education in business studies and I’m preparing to pursue undergraduate studies abroad to expand my academic and professional horizons.

Most recently, I worked as a Senior Customer Service Representative at IMPEL Service & Solutions Limited, where I handled customer relations and supported computer maintenance. Earlier, I served as an Advisor at BAF Shaheen College and mentored club leaders with strategic guidance for club activities.

I also led teams and organized initiatives as an Organizing Secretary for the BAF Shaheen College Business Club, directing a group of 18 members to run business events and workshops. As a Campus Ambassador for AIUB Presents 1st BAFSK National Carnival, I helped plan the event and reached out to students to increase awareness and participation, while also volunteering with Red Crescent and joining community development activities.

Experience

Work history, roles, and key accomplishments

Advisor (BAF Shaheen College)

BAF Shaheen College Kurmitola

Jan 2023 - Jan 2024 (1 year)

Mentored club leaders and provided strategic advice to guide club activities. Supported planning and decision-making for business-focused events.

Mentorship Stakeholder Management Leadership Strategic Planning Communication

Organizing Secretary

BAF Shaheen Business Club

Jan 2022 - Jan 2023 (1 year)

Led a team of 18 members to organize business events and workshops while keeping club activities running smoothly. Coordinated responsibilities to support successful event delivery.

Event Planning Team Leadership Workshop Coordination Collaboration Project Coordination Communication

Senior Customer Service Rep

Impel Service & Solutions Limited

Provided customer support and maintained computer systems to ensure reliable service delivery. Managed daily customer interactions to maintain positive relationships.

Customer Service Customer Relations Maintain Computer Systems Troubleshooting Client Communication IT Support