abdul lagao

Delivered technical support in simulated labs, troubleshooting system issues, and applying best practices. Installed and configured Windows 10 and Linux VMs using VirtualBox for hands-on training.

Resolved over 40 complex technical issues weekly by applying advanced troubleshooting skills and standardized protocols, which improved system uptime, optimized support workflows, and significantly enhanced user satisfaction throughout the organization. Successfully managed the migration of 120 users from Windows 10 to Windows 11 by creating a comprehensive upgrade plan that reduced operational di

Pioneering improvements in work order management and document processing systems Reduce errors and increase work verification which improves coordination between teams Improve daily operations and provides quick access to important information for 100% of users. Provided setup and maintenance for over 50 devices, such as desktops, tablets, and mobile phones, while effectively resolving complex har

Maintained high standards for packaging over 100 frozen goods items, strictly following health and safety guidelines to protect workplace safety and ensure that products consistently met or exceeded industry benchmarks. Leveraged advanced inventory tracking system to monitor stock levels on nearly 50 products, significantly improving inventory accuracy, reducing errors, and ensuring timely repleni

Consistently monitored stock levels and quickly communicated potential shortages to management, successfully avoiding service disruptions and ensuring timely restocking for approximately 30 items. Performed cashier responsibilities with attention to detail, accurately scanning and pricing more than 50 items per transaction, which helped streamline the checkout process, reduce customer wait times,

Completed a comprehensive training program focused on cybersecurity, gaining expertise in threat detection, vulnerability management, and incident response. Acquired practical skills in using security tools and applying industry best practices.

Studied Computer Information Technology with a minor in Business Management, gaining a strong foundation in IT systems, software development, and business principles. Developed skills in problem-solving, data analysis, and project management.

Participated in the Year Up United Program, focusing on professional development and career readiness. Gained valuable skills in communication, teamwork, and workplace etiquette.