Open to opportunities

Acacia R Chiru

@acaciarchiru

Message

I monitor systems, detect threats, and support secure technical operations.

United States

Message

What I'm looking for

I'm looking for a cybersecurity or technical support role where I can monitor systems, investigate issues, strengthen secure operations, and continue growing in incident response and network defense.

I've trained in software development and cybersecurity fundamentals at Infosys, supporting enterprise systems through troubleshooting and monitoring while gaining practical exposure to incident response and technical issue resolution.

My cybersecurity training covers security monitoring, threat detection, incident response, network defense, access management, cryptography, web application security, and logging. I hold a Cybersecurity Specialist Certification and completed Google Technical Support Fundamentals.

I've also supported secure system use and resolved customer technical issues at Sam’s Club, where I maintained self-checkout operational readiness. My background includes compliance-based client applications, client data security practices, and bilingual Spanish/English support.

I bring hands-on technical support, system troubleshooting, programming, and web development knowledge to security-focused operations.

Experience

Work history, roles, and key accomplishments

Current

Spark Driver

Current

Spark

Nov 2024 - Present (1 year 9 months)

Delivered groceries and packages to customers in a timely manner, shopped for customer orders, and organized products to prevent damage or mixing between customers. Adapted to client changes and addressed concerns.

Delivery Customer Service Time Management Organization

Specialist

Sam's Club

May 2024 - Aug 2024 (3 months)

Supported self-checkout systems and assisted customers with technical issues, maintained operational readiness, and ensured secure system use.

Technical Support Troubleshooting Customer Service Security

Tech Associate (System Monitoring & Support Training)

Infosys

Mar 2022 - Jul 2022 (4 months)

Trained in software development and cybersecurity fundamentals, supported enterprise systems through troubleshooting and monitoring, and gained practical exposure to incident response and technical issue resolution.

Software Development Cybersecurity Troubleshooting Monitoring Incident Response

Insurance Agent

Family First Life

Apr 2021 - Jun 2021 (2 months)

Guided clients through compliance-based applications and strengthened communication, compliance awareness, and client data security practices.

Compliance Data Security

Assistant (Administrative & Technical Support)

Acacia Upholster

Nov 2003 - Sep 2012 (8 years 10 months)

Provided scheduling, client communications, and bilingual (Spanish/English) support, and assisted in logistics, technical coordination, and shop organization.

Scheduling Client Communication Bilingualism Logistics technical coordination